Senior Director, Security Technology Specialist

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Provide expertise in specific focus areas and position yourself as a reliable advisor to clients to enhance value delivery.

• Conduct intricate, tailored demonstrations and proof of value that showcase achievable outcomes.

• Navigate technical decision-making, architectural considerations, and strategic approaches to facilitate product and service adoption and growth.

• Ensure a successful hands-on onboarding experience by managing readiness and assisting with the initial setup of new products and services.

• Foster awareness of products and features, helping to eliminate obstacles to adoption.

• Collaborate with cross-functional teams within the Cloud Software Group, including Account Executives, Account Technical Specialists, Demo Center team, Enablement, and Solution Architects.

• Work with Product Management to provide reciprocal feedback to and from the PM team to influence the product roadmap and gather valuable customer insights.

• Promote awareness among field technical teams regarding product specialties, including new technical capabilities, previews, customer use cases, and success stories.

• Deliver value throughout the subscription lifecycle by supporting account teams and enhancing solution awareness.

• Demonstrate strong communication skills by consistently updating internal and external stakeholders on status, next steps, risks, etc.

• Address emerging technical needs by identifying use cases and customer success stories to share with the field.

• Participate in internal initiatives to conduct webinars, presentations, and create reference architectures, Techzone guides, etc., to facilitate onboarding and adoption of new technologies within the field and our customer accounts.

⛳️ Requirements

• A Bachelor’s degree in a technical field, such as Computer Science, Engineering, IT, or equivalent experience is mandatory.

• Over 8 years of experience in a customer-facing role in the high-tech industry (Professional Services, engineering, systems administration, sales engineering, or consulting).

• Extensive specialized knowledge of Cloud Software Group products, particularly Citrix and NetScaler.

• Certifications in Azure, AWS, or Google Cloud are advantageous.

• Proven ability to effectively deliver and implement technical projects across multiple concurrent engagements in a customer-facing role.

• Exceptional oral and written communication skills, along with strong presentation abilities.

• A commendable customer service attitude and the capability to interact with various audience levels.

🏝️ Benefits

• Health insurance

• Professional development opportunities