Residential Security Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver expert installation, configuration, troubleshooting, and maintenance of security and smart home systems, such as intrusion alarms, surveillance cameras, access control, and automation components.

• Ensure accurate documentation of all work performed, including system configurations, programming notes, and service logs.

• Comply with all safety standards, electrical codes, and security regulations while working in the field.

• Collaborate closely with team members, project managers, and clients to facilitate seamless installations and service visits.

• Assist in team coordination for large-scale projects and cross-trade integration.

• Communicate effectively with internal staff and end users to ensure that expectations are met and aligned.

• Proactively identify potential installation challenges before they affect timelines or quality.

• Maintain organization of systems and tools, anticipating parts or programming requirements in advance.

• Report recurring technical issues or process inefficiencies and propose solutions.

• Stay updated on emerging technologies in security, automation, and networking.

• Go above and beyond to ensure every system is rigorously tested and operates flawlessly.

• Design tidy and efficient cable routes, panel layouts, and device placements.

⛳️ Requirements

• Over 5 years of experience with smart home or home automation platforms (e.g., Alarm.com, Control4, Savant, Lutron, Nest, DSC Neo, Elk, etc.)

• Strong understanding of low-voltage wiring, basic networking, and mobile app configuration.

• Proficient with hand tools, ladders, cable routing, and power equipment.

• Willing and capable of performing retro (cabling) work as required.

• Excellent problem-solving abilities and customer service skills.

• Clean driving record and a valid driver’s license.

• Proficient in Microsoft Office Suite.

• Strong troubleshooting and analytical skills.

• Dedication to quality, attention to detail, and safety in every task.

• Exceptional communication and teamwork capabilities.

• High school diploma or equivalent is required; technical certifications (ESA, NICET, OSHA-10/30, manufacturer training) are a plus.

• Valid driver’s license, clean driving record, and ability to pass a background check.

• Security license or relevant experience is preferred.

🏝️ Benefits

• Medical, dental, vision, HSA/FSA

• 401(k)

• Paid time off (PTO)

• Paid holidays

• Remote work options available