Senior Director – Revenue Cycle Global Training, Quality Assurance

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Supervise comprehensive Revenue Cycle training initiatives and uphold role-specific learning pathways.

• Spearhead organized staff onboarding and role-specific tracks utilizing adult learning principles and technology-enhanced learning platforms.

• Create and sustain leadership development initiatives for supervisors, managers, and directors within the Revenue Cycle.

• Foster the adoption of enterprise learning programs, customizing them for HMS roles and shift-based schedules.

• Utilize AI-driven and adaptive learning technologies to tailor training and expedite competency growth.

• Design continuing education curricula that address regulatory needs, payer policy modifications, and industry best practices.

• Monitor training effectiveness KPIs and link training completion to operational performance, retention, and client satisfaction metrics.

• Manage the organization-wide Revenue Cycle Quality Assurance program across operational functions.

• Implement AI-enhanced quality monitoring, real-time auditing, predictive error detection, and automated performance evaluation.

• Conduct ongoing quality improvement assessments and performance audits.

• Maintain quality audit frameworks, scorecards, reporting mechanisms, and trend analysis to uncover root causes and corrective measures.

• Define, oversee, and report on QA performance metrics.

• Facilitate closed-loop feedback between QA findings and training initiatives through remediation and coaching efforts.

• Collaborate with technology leadership to design and deploy AI and automation solutions.

• Enhance the Training and QA technology ecosystem across client engagements and geographical locations.

• Utilize analytics for visibility into training and quality performance, enabling data-driven decision-making.

• Advocate for automation and AI within the Training and Quality Assurance teams.

⛳️ Requirements

• Bachelor’s degree in business administration, healthcare management, or a related discipline.

• 10+ years of experience in senior leadership positions, particularly in revenue cycle learning and development, quality assurance, healthcare revenue cycle operations, or consulting.

• Proven experience in leveraging advanced AI, automation, and analytics platforms to enhance training delivery and quality assurance operations at an enterprise level.

• Demonstrated ability to scale and optimize teams within high-growth and matrixed environments.

• Experience with shared services and managed services models, along with managing global delivery teams.

• Master’s degree is preferred.

🏝️ Benefits

• Annual incentive compensation program.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• Wellness programs.