Senior Director, Provider Solutions

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct a thorough Provider Experience Baseline Study— pinpointing primary friction areas and automation possibilities.

• Collaborate with the AI and Product teams to test AI-assisted documentation and automated follow-up processes.

• Initiate an integrated backlog with Engineering, defining SLAs and clear responsibility for key provider-impact issues.

• Serve as a principal product advocate as the organization evolves its SDLC and product development methodologies.

• Achieve early successes in three domains: clinical documentation efficiency, operational workflow enhancement, and telehealth effectiveness.

• Set up governance rhythms, success indicators, and feedback mechanisms for continuous AI and workflow projects.

• Create and implement a multi-year strategy for modernizing the clinician experience through AI.

• Advocate for "voice of provider" feedback mechanisms to ensure AI and technology solutions address genuine frontline challenges.

• Define and monitor KPIs: provider NPS, time-to-document, AI adoption rates, task automation coverage, and clinical system uptime.

• Establish governance for prioritizing provider-facing technology, balancing quick wins with strategic investments.

• Collaborate with Clinical and Product leadership to co-design next-generation tools for documentation, scheduling, and telehealth.

• Build and manage a team dedicated to provider analytics, workflow design, and AI-driven automation.

⛳️ Requirements

• Bachelor's degree required; advanced degree preferred.

• Minimum of 10 years in product management.

• Minimum of 10 years of experience in healthcare.

• Minimum of 8 years in people management roles.

• Minimum of 7 years in strategic leadership positions.

• Experience with large-scale enterprise systems including EMR, RCM, and call center technologies.

• Proven success in driving operational efficiency and scalability initiatives.

• Experience in implementing AI or automation within operational workflows.

• Strong understanding of healthcare data, interoperability, and system integration.

• Direct experience in managing the full cycle of product development from concept to production release and management.

• Experience in building and scaling high-performance product teams within a large healthcare organization.

• Proficient at converting user needs into actionable technology and process improvements.

• Qualified candidates must be legally authorized to work in the United States.

🏝️ Benefits

• Medical

• Dental

• Vision

• AD&D

• Short and long-term disability

• Life insurance

• 401k retirement savings with employer match

• Paid parental leave

• Paid time off

• Holiday pay

• Employee Assistance Program