Senior Director, Professional Services Management

📋 Description

• Drive standardized delivery frameworks to ensure global consistency and scalability.

• Innovate by utilizing tools, automation, and AI to enhance service delivery and performance.

• Align practices with business objectives to boost revenue, profitability, and customer satisfaction.

• Establish long-term client relationships by tailoring services to meet their needs.

• Develop strategic partnerships aimed at integrated service delivery.

• Improve client satisfaction through feedback mechanisms and proactive enhancements.

• Oversee Professional Services P&L to ensure timely, high-quality delivery while maintaining cost efficiency.

• Optimize resource planning, project management, and performance tracking tools.

• Collaborate with Sales and Pre-Sales teams to support sales initiatives and uncover growth opportunities.

• Lead the recruitment process to create high-performing Professional Services teams.

• Create enablement programs to ensure consistent and effective team delivery.

• Cultivate a culture of accountability, innovation, and continuous improvement.

⛳️ Requirements

• Over 10 years of experience in professional services roles within software companies, especially SaaS, with at least 5 years in a leadership capacity.

• Strong comprehension of enterprise software architectures, including cloud technologies and modern application development.

• Proven capability to lead and excel in a fast-paced, dynamic, and growth-focused environment.

• Demonstrated success in achieving revenue targets and driving service sales initiatives.

• Strong leadership attributes, with a track record of developing and mentoring high-performing teams.

• Excellent communication abilities, with the capacity to effectively manage customer relationships and expectations.

• Bachelor's degree in computer science, engineering, business, or a related discipline; MBA is preferred.

• Willingness to travel as necessary (at least 40% for customer engagements and business requirements).

🏝️ Benefits

• Unlimited paid time off, 12 paid holidays, plus 4 additional global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares.

• Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents.

• Medical, dental, and vision coverage starting on your first day.

• Mental health support, therapy sessions, and digital wellness tools available through our Employee Assistance Program.

• 401(k) retirement plan with company matching contributions.

• Support for fertility, adoption, and surrogacy via Maven, along with paid volunteer time.

• AirVet: 24/7 virtual veterinary care at no cost.

• Access to legal services, identity protection, and supplemental health insurance options.

• Tax-advantaged spending accounts for healthcare, dependent care, and commuting.

• Opportunities for professional development through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events, including our annual Global Day of Learning.