Senior Director, Professional Services

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Oversee daily engagement delivery and manage client expectations, ensuring prompt resolution of issues that arise and maintaining all relevant communications with clients and the Managing Director.

• Maintain comprehensive tracking of tasks and deliverables.

• Guarantee the quality and punctuality of all deliverables.

• Prepare final estimates and monitor any budget discrepancies or shortfalls.

• Provide status updates regarding progress on all current engagements.

• Supervise scope and financial aspects of engagements while helping to keep projects on schedule, within budget, and meeting deliverable targets.

• Monitor engagements to ensure compliance with scope and contractual obligations.

• Manage the quality of delivery and communicate any issues to the client and Managing Director as they arise.

• Oversee performance management for engagement teams.

• Estimate and define new project opportunities to support Oxford sales professionals.

• Develop estimates and budgets for new engagements.

• Identify and expand new business projects within both existing and new accounts.

• Coach and mentor IT staffing professionals to enhance their ability to sell new IT services and create opportunities within existing accounts.

• Assist current Oxford sales team members in positioning, proposing, selling, and finalizing new IT services engagements.

• Cultivate and sustain executive and managerial relationships with clients.

• Be assigned one area of Subject Matter Expertise to support the business, such as Specific Solutions, Project Management, Methodology Framework, and Technology Enablement.

• Act as Performance Manager for up to five (5) individuals at the manager or engagement delivery coordinator level.

⛳️ Requirements

• Bachelor’s degree in Business, Computer Science, or Information Systems; an MBA is preferred.

• Experience in Big 5 consulting (or a similar environment) at the Manager or Senior Manager level.

• A minimum of 10 years of consulting experience.

• At least 10 years of industry-specific experience related to the designated focus area.

• Proven ability to manage, prioritize, solve complex problems, and sell in a consultative manner.

• Prior experience overseeing team performance with at least five (5) professionals simultaneously.

• Successfully manage engagement teams consisting of at least ten (10) professionals for each engagement.

• Strong organizational skills.

• Excellent verbal and written communication abilities to interact at all organizational levels are essential.

• In-depth knowledge of advanced features in Microsoft Excel and PowerPoint.

• Familiarity with project management principles, methodologies, and alternative delivery methods such as Agile.

• Experience with onboarding and offboarding associates/consultants at client sites.

• Knowledge of project/program portfolio management, tracking, and collaboration tools such as Clarity, HP PPM, PlanView, SharePoint, OWB, MS Project, Jira, TFS, etc.

• Exceptional customer relationship management skills.

• Results-driven with a strong sense of urgency to fulfill client needs.

• Experience in resource planning, budgeting, and forecasting.

• Capability to maintain regular attendance and work all required hours.

🏝️ Benefits

• Holiday pay.

• Paid time off.

• Medical, dental, vision, life, and disability benefit plans.

• Flexible spending accounts.

• Health savings accounts.

• Employee tuition reimbursement.

• Student debt assistance.

• 401(k) Retirement Savings Plan.