Director, Operational Reporting – Performance Analytics

This is a fully remote position, open to applicants in United States.

📋 Description

• Formulate and implement a multi-year strategy aimed at centralizing operational reporting within Enterprise Analytics.

• Shift reporting responsibilities from operational business units to a standardized reporting framework.

• Establish governance, standards, ownership, documentation, and prioritization for operational reporting.

• Normalize enterprise KPI definitions, reporting frequency, and scorecards.

• Oversee daily, weekly, monthly, and ad hoc operational reporting activities.

• Guarantee that reporting is timely, precise, automated, scalable, and in alignment with business priorities.

• Lead the development of executive dashboards utilizing Power BI and enterprise reporting platforms.

• Implement processes for reporting intake, prioritization, and service management.

• Conduct monthly operational business reviews with executive leadership.

• Create executive scorecards that encompass KPIs, operational performance, Performance Guarantees, service levels, and trends.

• Deliver executive insights, narratives, and recommendations.

• Identify enterprise risks, trends, and opportunities through proactive analytics.

• Design and implement an enterprise Quality Management framework.

• Monitor KPIs and set corrective-action thresholds.

• Lead root cause analyses for underperforming KPIs.

• Coordinate cross-functional corrective action plans and oversee sustained improvements.

• Develop referral processes for the Transformation team.

• Track improvement initiatives through their implementation and realization of benefits.

• Lead, mentor, and nurture the operational reporting team.

• Collaborate with Operations, Client Services, Finance, IT, Clinical Operations, and executive leadership.

• Represent Enterprise Analytics in executive meetings and strategic initiatives.

⛳️ Requirements

• Bachelor's degree in Business Analytics, Data Analytics, Statistics, Healthcare Administration, Business Administration, Information Systems, or a related discipline.

• Over 10 years of progressive experience in analytics, business intelligence, operational reporting, or healthcare operations.

• More than 5 years leading enterprise reporting or quality management teams.

• Proven experience in implementing KPI frameworks, executive dashboards, and performance management programs.

• Experience in leading cross-functional organizational change initiatives.

🏝️ Benefits

• Medical, Dental, Vision, and Prescription Drug Coverage.

• Fitness Reimbursement Benefit.

• Employee Assistance Program.

• Flexible Spending Account & Health Savings Account.

• 401(k) plan.

• Quarterly Bonuses.

• Generous Paid-Time Off.

• Volunteering Opportunities.

• Educational Assistance.

• Professional Development Opportunities.

• Smart casual dress code.

• Ergonomic desks.

• Onsite café, trails, and campus gyms available at Westborough headquarters.