Director, Global Customer Capabilities & Innovation

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee strategic communications for the Global Customer Capabilities & Innovation division.

• Formulate and implement communication strategies to enhance awareness and uptake of global customer capabilities.

• Collaborate with senior leaders to convert business priorities into clear and engaging communications.

• Craft executive messaging, organizational updates, and communications for change management.

• Showcase success stories and best practices that illustrate business impact.

• Foster stakeholder engagement and alignment across initiatives aimed at capability building.

• Direct communications related to innovation, technology, data transformation, and new operational methods.

• Create narratives that connect innovation investments to customer and commercial results.

• Initiate campaigns that encourage experimentation, knowledge sharing, and solution adoption.

• Convey strategic priorities and milestones among business, analytics, technology, and capability teams.

• Assess communication effectiveness and refine engagement strategies accordingly.

• Align communications with the broader objectives of Global Markets & Policy.

• Develop integrated communication plans that are in harmony with enterprise and organizational goals.

• Enhance executive visibility, thought leadership, and engagement with key stakeholders.

• Ensure uniform messaging across regions and functions through global collaboration.

• Promote organizational achievements both internally and externally, as appropriate.

• Provide counsel to senior leaders on initiatives related to change and transformation.

• Influence and create alignment across complex, matrixed global teams.

• Cultivate collaboration among communications, business, technology, analytics, policy, and market teams.

• Oversee partnerships with external agencies/vendors and manage communication resources.

⛳️ Requirements

• A Bachelor’s degree along with 9 years of experience in strategic communications, corporate affairs, public affairs, change communications, or a related field; or a Master’s degree with 7 years; or a Doctorate with 4 years.

• Preferred: 10+ years of experience in strategic communications, corporate affairs, public affairs, change communications, or related fields.

• Experience in supporting global initiatives related to commercial, technology/innovation, or transformation communications.

• Strong skills in executive communications, leadership visibility, and storytelling.

• Proven success in leading complex, enterprise-wide communication programs for both internal and external audiences.

• Experience in driving communications that facilitate organizational change and capability adoption.

• Ability to thrive in a global, matrixed organization.

• Knowledge of a highly regulated industry, preferably pharmaceuticals, biotechnology, or healthcare.

• Capacity to lead intricate projects from strategy through to execution with minimal supervision.

• Strong business acumen and the ability to align communication strategies with business priorities.

• Experience in developing strategic communication plans and simplifying complex topics into engaging narratives.

• Demonstrated ability to influence and establish relationships across matrixed organizations.

• Familiarity with leveraging emerging technologies and innovative communication tools.

• Ability to manage multiple priorities in a fast-paced, changing environment.

• Proven record of ownership, accountability, and delivering high-quality results.

• Sponsorship for this role is not guaranteed.

🏝️ Benefits

• A comprehensive employee benefits package.

• Retirement and Savings Plan featuring generous company contributions.

• Group medical, dental, and vision coverage.

• Life and disability insurance.

• Flexible spending accounts.

• Discretionary annual bonus program.

• Stock-based long-term incentives.

• Award-winning time-off plans.

• Flexible work models where feasible.

• Opportunities for career development.

• Support for work/life balance.

• Reasonable accommodations for individuals with disabilities.