Senior Director, Product Strategy

This is a fully remote position, open to applicants in United States.

📋 Description

• Define the Enterprise Digital Strategy.

• Establish and oversee enterprise digital strategies aimed at reducing operational expenses, enhancing digital containment, facilitating call deflection, optimizing channels, advancing conversational AI, and transforming analog processes into digital ones.

• Identify valuable opportunities that can be scaled across various lines of business and customer journeys.

• Convert business priorities into strategic roadmaps, investment suggestions, and quantifiable outcomes.

• Formulate long-term strategies that align with customer, business, and enterprise goals.

• Drive Enterprise Prioritization & Value Delivery.

• Lead cross-functional prioritization initiatives to ensure investments focus on the highest-value opportunities.

• Establish business cases, success metrics, and frameworks for value realization.

• Guide tradeoff decisions among competing priorities to maximize enterprise impact.

• Ensure initiatives lead to measurable enhancements in customer experience, operational efficiency, and business performance.

• AI, Personalization & Digital Innovation.

• Spearhead the development of strategies that utilize AI, data, automation, and personalization to enhance customer experiences.

• Identify opportunities to expedite the adoption of AI-assisted experiences and intelligent channel engagement.

• Stay ahead of market trends, emerging technologies, and customer expectations to foster innovation.

• Collaborate with enterprise teams to scale reusable capabilities across various customer experiences.

• Customer Journey & Channel Strategy.

• Define comprehensive channel strategies encompassing both digital and non-digital touchpoints.

• Promote improvements in digital adoption, containment, and customer self-service experiences.

• Partner with business leaders to refine customer journeys and minimize friction across experiences.

• Ensure digital strategies enhance access, engagement, and outcomes for customers and patients.

• Enterprise Leadership & Cross-Functional Alignment.

• Act as a strategic advisor to senior leaders in product, engineering, operations, customer engagement, and business sectors.

• Align stakeholders around enterprise priorities, value metrics, and execution strategies.

• Enhance governance, accountability, and decision-making processes across initiatives.

• Foster collaboration across highly matrixed teams to accelerate execution and promote enterprise scalability.

• Data-Driven Decision Making.

• Utilize customer, operational, financial, and behavioral data to guide strategy and investment decisions.

• Assess performance against business outcomes and success metrics.

• Employ insights to consistently refine prioritization, roadmap decisions, and strategic investments.

• Advocate for a culture of measurement, experimentation, and continuous improvement.

• Team Leadership & Talent Development.

• Lead and nurture a high-performing strategy team.

• Cultivate a culture of innovation, accountability, collaboration, and customer orientation.

• Develop strategic capabilities that facilitate enterprise growth and transformation.

⛳️ Requirements

• A minimum of 10 years of experience leading digital strategy, product strategy, transformation, customer experience, or related enterprise initiatives.

• Proven experience in formulating enterprise strategies that yield measurable business outcomes, operational efficiencies, and enhancements in customer experience.

• Demonstrated success in leading large-scale digital transformation, channel optimization, personalization, and AI-driven initiatives.

• Strong comprehension of customer journeys, digital engagement, and omnichannel experience strategies.

• Proven capability to influence senior executives and align stakeholders in complex organizations.

• Experience collaborating across product, engineering, operations, analytics, and business teams.

• Strong strategic, analytical, and financial acumen, with the ability to convert data into actionable recommendations.

• Experience in healthcare, pharmacy, or payer sectors is highly preferred.

• Experience working in large, highly matrixed organizations.

🏝️ Benefits

• Comprehensive medical, vision, dental, and well-being and behavioral health programs.

• 401(k) retirement plan.

• Company-paid life insurance.

• Tuition reimbursement.

• A minimum of 18 days of paid time off annually.

• Paid holidays.

• Leaves of absence.