Senior Director, Platform Infrastructure

This is a fully remote position, open to applicants in United States.

📋 Description

• Define the strategy for the enterprise platform and develop a multi-year roadmap in alignment with business and client priorities.

• Convert business goals into technology investments, capabilities, and measurable results.

• Propel modernization, simplification, automation, and innovation to enhance agility, productivity, and overall business performance.

• Lead efforts in platform modernization, cloud enablement, infrastructure-as-code, automation, and the development of reusable platform capabilities.

• Implement Site Reliability Engineering (SRE) practices, including Service Level Indicators (SLIs), Service Level Objectives (SLOs), resilience, availability, capacity, and disaster recovery.

• Encourage the reduction of technical debt and transition operations to a proactive, predictive, and automated service management approach.

• Oversee the enterprise Application Performance Management (APM) and observability strategy, ensuring comprehensive visibility across applications and technology platforms.

• Direct the enterprise tooling strategy encompassing DevOps, monitoring, IT Service Management (ITSM), incident response, and automation.

• Utilize automation and AI-enhanced operations to boost service performance, engineering productivity, and operational efficiency.

• Manage operating and capital budgets, including financial planning, forecasting, and investment prioritization.

• Drive cost optimization across cloud services, infrastructure, tooling, software, vendors, and engineering resources.

• Develop business cases and evaluate value realization from strategic technology investments.

• Establish executive Key Performance Indicators (KPIs) related to reliability, performance, cost, risk, productivity, and business impact.

• Build and lead high-performing global engineering and operations teams of over 50 associates.

• Collaborate with business, technology, cybersecurity, architecture, finance, and procurement leadership to align technology investments with enterprise goals.

• Provide executive-level insights into technology performance, investment value, financial outcomes, and operational risks.

⛳️ Requirements

• A Bachelor's degree in Computer Science, Engineering, or a related discipline.

• Over 12 years of experience in technology engineering and operations, with at least 5 years in senior leadership positions.

• Demonstrated leadership in platform engineering, observability/APM, and enterprise tooling.

• Strong proficiency in cloud platforms, automation, infrastructure as code, DevOps, monitoring, and distributed systems.

• Experience in IT Service Management (ITSM), incident and problem management, and disaster recovery processes.

• Proven track record of enhancing service reliability, application performance, engineering productivity, and operational efficiency.

• Exceptional skills in strategic thinking, executive communication, stakeholder management, and people leadership.

🏝️ Benefits

• Annual bonus plan targeting 25.00%.

• Competitive benefits package.

• Opportunities for continuous learning, cross-group collaboration, and exploration of new career paths.

• Opportunities to contribute, think innovatively, and engage in meaningful work.

• Disability accommodations available during the application process.