Senior Director, Payment Innovation, External Affairs

This is a fully remote position, open to applicants in California.

📋 Description

• Take ownership of the roadmap for future LillyDirect payment services and capabilities over the next month through the upcoming 18 months.

• Lead innovation initiatives aimed at enhancing authorization rates, reducing processing costs, and broadening payment method coverage.

• Act as the main payments contact for international affiliates as LillyDirect grows on a global scale.

• Monitor and evaluate legislative developments, regulatory changes, market and competitive dynamics, shifts in Lilly policy, CSH priorities, and organizational transformations.

• Implement necessary changes to maintain audit readiness for Payment Services.

• Provide operational and financial insights to optimize payment tool decisions.

• Manage B2B vendor strategies and contracts, including Adyen and future payment service providers, along with negotiation, renewal, and performance oversight.

• Collaborate with Tech@Lilly and LillyDirect Platform Experience to integrate automation into the payment infrastructure.

• Advocate for payment operations perspectives in product and technology roadmap discussions.

• Work alongside LillyDirect Customer Care, Finance, Platform Experience, and Tech@Lilly on forward-looking initiatives.

• Integrate operational challenges from the Payment Service Delivery role into roadmap priorities.

• Report to the Associate Vice President – Business Operations for LUSA Consumer Services.

• Supervise direct reports.

⛳️ Requirements

• Bachelor's degree.

• Over 5 years of experience in direct-to-consumer payments operations, customer solutions delivery, or customer solutions transformation.

• Proficiency in vendor and contract negotiation and management.

• Authorized to work in the United States on a full-time basis.

• Lilly will not provide support for or sponsor work authorization or visas.

• Strong understanding of card processing, settlements, disputes, chargebacks, and reconciliation.

• Familiarity with enterprise payment service providers and payment orchestration platforms.

• Proven track record of building or significantly enhancing operations.

• Strong analytical skills and judgment.

• Exposure to international payment flows and cross-border expansion.

• Knowledge of SAP S/4HANA and/or Vertex for tax compliance.

• Experience in fraud prevention, underwriting, or risk monitoring.

• Understanding of PCI-DSS compliance requirements.

• Background working with or alongside Global Business Solutions or shared services teams.

• Experience in monitoring regulatory or legislative changes pertinent to payments.

🏝️ Benefits

• Company bonus based partially on both company and individual performance.

• Eligibility to participate in a company-sponsored 401(k).

• Pension plan.

• Vacation benefits.

• Eligibility for medical, dental, vision, and prescription drug benefits.

• Flexible benefits, including healthcare and/or dependent daycare flexible spending accounts.

• Life insurance and death benefits.

• Certain time off and leave of absence benefits.

• Well-being benefits, including employee assistance programs, fitness benefits, and employee clubs and activities.

• Remote work option with travel requirements.

• Accommodation support for individuals with disabilities during the application process.

• Employee resource groups and support networks.