Senior Director, Partner Strategy & Programs

This is a fully remote position, open to applicants in United States.

📋 Description

• Implement the framework of the PartnerTrust Partner Program along with leadership priorities, operationalizing the structure, requirements, and incentives while monitoring program health metrics.

• Oversee the comprehensive planning, execution, and delivery of the program, ensuring that milestones, budget, and quality standards are achieved.

• Evaluate and enhance the supporting infrastructure, which includes portals, systems, and help desk, while establishing SLAs.

• Take ownership of the onboarding and intake processes, optimizing workflows to reduce time-to-active.

• Serve as the operational leader for crucial workflows, collaborating with Legal and Finance on agreements, contracts, and compliance tracking.

• Act as the operational intermediary among Sales, Marketing, Legal, Finance, Product, Operations, and Customer Success.

• Create and maintain program roadmaps, schedules, and status reports for leadership evaluation.

• Identify, monitor, mitigate, and escalate program risks and issues.

• Manage relationships, escalations, and communications; prepare business reviews and represent the program at both internal and external forums.

• Define and monitor KPIs to assess program success and impact.

• Promote continuous enhancement of program management processes, tools, and best practices.

⛳️ Requirements

• Bachelor's degree in Business, Management, or a related discipline, or equivalent practical experience.

• A minimum of 5 years of experience in program management, operations, or a related field, ideally within technology or SaaS.

• Demonstrated success in managing complex, cross-functional programs from initiation to completion.

• Capability to operationalize intricate, multi-stakeholder processes and drive execution without direct authority.

• Experience with agreement and contract workflows along with collaboration with Legal and Finance.

• Proficient in project management tools such as Smartsheet, Asana, Jira, or MS Project.

• Skilled in using CRM or related systems such as Salesforce.

• Exceptional verbal and written communication skills, including the ability to present updates to senior leadership and external stakeholders.

• Strong analytical and problem-solving abilities, including the capacity to translate data into actionable insights.

• Proficient in managing multiple priorities and stakeholders in a fast-paced environment.

• PMP, PgMP, or a similar certification is preferred.

• Experience in cybersecurity or enterprise software is a plus.

• Familiarity with Agile/Scrum methodologies.

• Experience with change management or organizational readiness initiatives.

• Knowledge of eSignature tools like DocuSign and portal/PRM technologies.

• Skills in data visualization or reporting tools, such as Power BI or Tableau.

• An MBA or equivalent business education is a nice-to-have.

🏝️ Benefits

• A culture that emphasizes flexibility, trust, and ongoing learning.

• Recognition for employee growth and contributions.

• Commitment to diversity and inclusion.

• A supportive, challenging, and inspiring work environment.