Senior Director, Partner Account Management – North America

This is a fully remote position, open to applicants in North America.

📋 Description

• Drive results across our key strategic partners.

• Achieve robust and consistent revenue growth with major partners while prioritizing a customer-first approach.

• Ensure exceptional customer satisfaction (NPS), maintain low churn rates (<5%), and foster strong long-term customer outcomes.

• Enhance partner productivity and performance beyond the broader ecosystem.

• Lead, mentor, and develop a team of 3–6 Major Partner Account Managers (PAMs).

• Establish high standards for account management, strategic planning, and execution.

• Support each team member in becoming a more capable and strategic operator.

• Cultivate and sustain robust relationships with partner executives, including those at the C-suite level.

• Facilitate the annual planning process with each major partner.

• Hold both the team and partners accountable for effective execution.

• Elevate the quality and consistency of Quarterly Business Reviews (QBRs) across the team.

• Enhance forecast accuracy and pipeline quality for major partners.

• Advocate for the needs of top partners within Acumatica.

⛳️ Requirements

• A Bachelor’s degree in Business, Management, or a related field is required.

• An MBA or advanced degree is preferred.

• Over 10 years of leadership experience managing teams in partner management, account management, or similar roles.

• Familiarity with complex B2B solutions (ERP experience is strongly preferred).

• Extensive expertise in managing and expanding strategic partner relationships.

• Strong operational capabilities—comfortable with planning, forecasting, and ensuring accountability.

• Ability to engage effectively at the executive level, both internally and with partners.

• Direct sales experience is advantageous.

🏝️ Benefits

• Healthcare benefits (medical, dental, and vision insurance for you and your dependents).

• Employer-paid Short-Term/Long-Term Disability and Basic life coverage.

• 401(k) plan with company matching.

• Flexible time off policy.

• Sick and safe leave.