Senior Director, Operations

This is a fully remote position, open to applicants in California.

📋 Description

• Foster franchisee engagement, ensure operational consistency, and enhance unit-level economic performance throughout the Drybar network.

• Mentor franchise owners on strategies for revenue enhancement, profitability, staffing, membership performance, and guest satisfaction.

• Lead and nurture a team of Directors, Senior Managers, and Managers who support the Drybar franchise network.

• Set standards for accountability, coaching, and operational alignment across the team.

• Supervise the execution of brand initiatives, programs, and strategic priorities.

• Collaborate across departments with internal teams to facilitate successful project management and implementation.

• Cultivate strong relationships with franchise owners through ongoing communication, visibility, and partnership.

• Conduct operational meetings, webinars, business reviews, and forums to engage franchisees.

• Evaluate business performance metrics and KPIs to uncover opportunities and assess operational risks.

• Propel continuous improvement initiatives that promote franchisee success and operational scalability.

• Maintain regular travel and field visibility throughout the Drybar network.

⛳️ Requirements

• A Bachelor’s degree in Business, Operations, Management, or a related field is preferred.

• 7+ years of experience in franchise operations, multi-unit leadership, or field support.

• At least 3 years of experience in leading and developing operational support teams.

• Proven experience in coaching franchise owners or multi-unit operators regarding business performance and profitability.

• Background in supporting beauty, wellness, retail, hospitality, or service-oriented franchise systems is preferred.

• Strong preference for candidates with multi-unit operational leadership experience.

• Established record of leadership, coaching, and mentoring.

• Strong business and operational insight with the ability to analyze performance metrics and pinpoint growth opportunities.

• Exceptional communication and presentation abilities, both written and verbal.

• Capability to prioritize tasks, remain organized, and adapt swiftly in a dynamic environment.

• Confidence in managing challenging conversations and persuading others toward action.

• A collaborative and solutions-focused mindset with a keen attention to detail.

• Ability to maintain composure and effectiveness under pressure and tight deadlines.

• Proficiency in Microsoft Office and general computer applications.

🏝️ Benefits

• Flexible time off and holiday schedule.

• Medical, dental, vision, and life insurance.

• Health Savings Account.

• Flexible Spending Account.

• 401K match.

• Monthly allowance for spending at WellBiz Brands, Inc. owned brands.

• Cell Phone reimbursement.

• Free Employee Assistance Plan.