Senior Director of Product – Mid-Cycle and Backend RCM Platform

This is a fully remote position, open to applicants in United States.

📋 Description

• Define and implement the product vision and strategy for the mid-cycle and backend RCM portfolio.

• Oversee the roadmap for coding, billing, payment posting, AR & denials, and analytics to achieve measurable enhancements in efficiency, accuracy, and financial outcomes.

• Collaborate closely with engineering and data teams in India to ensure delivery excellence and promote cross-geographical cooperation.

• Build and lead a high-performing team of product managers and analysts, fostering a culture of accountability and innovation.

• Convert customer and market needs into actionable requirements, ensuring products yield strong ROI.

• Spearhead initiatives that utilize AI, workflow automation, and advanced analytics to improve revenue integrity and operational performance.

• Work with internal stakeholders across operations, sales, and implementation to guarantee seamless product adoption and client success.

• Keep abreast of market trends and emerging technologies to sustain competitive differentiation in the RCM sector.

⛳️ Requirements

• A Bachelor's degree in Engineering, Healthcare Administration, or a related field is required.

• An MBA or other advanced degree is preferred.

• 12-18 years of progressive leadership experience in healthcare technology and RCM.

• Over 8 years in hands-on product management or product leadership roles.

• A proven history of developing and scaling RCM software products, ideally multi-tenant SaaS platforms.

• Extensive knowledge of mid-cycle and backend processes: coding, billing, payment posting, denials management, AR follow-up, and analytics.

• Experience collaborating with cross-functional and globally distributed teams, including close partnerships with engineering teams based in India.

• Familiarity with EMR integrations (Epic, Cerner, Athena), clearinghouses, payer connectivity, and compliance standards (HIPAA, SOC 2, HITRUST).

• Demonstrated success in driving product innovation using AI, ML, and automation technologies in revenue cycle workflows.

• Strong analytical, strategic, and financial skills with a passion for resolving complex operational challenges.

• Exceptional communication and stakeholder management abilities across both business and technical teams.

• Capability to lead through influence and establish alignment across various geographies and functions.

• Profound understanding of RCM performance metrics: AR days, clean claim rate, first-pass resolution rate, denial rate, and net collection percentage.

🏝️ Benefits

• Flexible work hours when possible.

• 401(k) Retirement Savings Plan.

• Comprehensive Medical, Dental, and Vision Coverage.

• Paid Time Off.

• Paid Holidays.

• Pet Care Coverage.

• Employee Assistance Program (EAP).

• Discounted services.