Senior Director – Investment Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead managers and associates across various technology platforms, CRM systems, and product offerings to achieve or surpass set performance metrics.

• Enhance the client experience continuously by employing coaching, service enhancements, client engagement strategies, and business development efforts.

• Recruit, hire, develop, and retain a team of high-performing managers, advisors, and associates.

• Oversee onboarding, training, coaching, and professional development initiatives.

• Identify and implement improvements in processes, procedures, technology, and operations.

• Monitor key performance indicators throughout the client lifecycle and enhance business outcomes.

• Engage with clients and support strategic client initiatives.

• Investigate and address complex escalations from prospects and clients.

• Collaborate with Human Resources, Legal, Compliance, and business partners.

• Drive enterprise and departmental initiatives that promote innovation and business growth.

• Cultivate a culture of accountability, collaboration, compliance, and continuous improvement.

• Supervise registered managers, advisors, and representatives in compliance with regulatory requirements.

⛳️ Requirements

• Required: FINRA Series 7, Series 24, Series 63, and Series 65 (or 66) registrations.

• Required: FINRA Fingerprinting.

• A minimum of 7 years of proven leadership experience.

• Experience functioning as a "manager of managers."

• Track record of success in leading financial services organizations.

• Strong skills in operational and organizational leadership.

• Experience in leading investment advisory teams and client service operations.

• Comprehensive knowledge of investment products and advisory services.

• Proven success in managing nationally distributed or remote teams.

• Capacity to adapt and grow within a rapidly evolving organization.

• Exceptional verbal, written, and interpersonal communication skills.

• Bachelor's degree required.

• Master’s degree or MBA preferred.

🏝️ Benefits

• Medical, dental, vision, and life insurance.

• Retirement savings – 401(k) plan with substantial company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a wide range of investment options.

• Tuition reimbursement of up to $5,250 per year.

• A business-casual work environment that allows for jeans.

• Generous paid time off upon hire – including a paid time off program, ten paid company holidays, and three floating holidays each calendar year.

• Paid volunteer time of 16 hours per calendar year.

• Leave of absence programs, including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA).

• Business Resource Groups (BRGs) that promote inclusion and collaboration across our business internally and in the communities where we live, work, and play. BRGs are open to all.