Senior Director, Integrations Cloud

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the Integrations Cloud vision, multi-year strategy, and business outcomes, focusing on retention, churn reduction, implementation time-to-value, and expansion.

• Convert engineering-dependent integrations into a flexible, extensible, self-service data-connectivity platform.

• Direct the cross-functional integration-fit customer-health initiative and establish a demand-to-roadmap prioritization process.

• Manage the Integration Engineering and Data Client Experience roadmap's timing, scope, delivery, pipeline health, SLAs, capacity allocation, blocker resolution, and technical-debt management.

• Create systems integration architecture across multi-SIS federated, single-SIS multi-tenant, and hybrid models.

• Develop cross-tenant capabilities such as identity management, RBAC, aggregated reporting, workflow hooks, and institutional scope.

• Formulate strategies for reusable integration patterns with major SIS/LMS vendors and maintain key vendor relationships.

• Collaborate with go-to-market teams on technical scoping, RFP defense, and commercial framing.

• Build and lead a multidisciplinary team encompassing integration and platform engineering, product ownership, Data Engineering, and Customer Experience.

• Cultivate the next generation of leaders.

• Establish operational cadence and metrics for reliability, SLA compliance, time-to-value, self-service adoption, and retention.

• Utilize AI across the integration platform to enhance discovery, minimize manual tasks, and improve decision-making.

• Within the first year, publish the Integrations Cloud North Star, secure funding, form the integration-fit working group, pilot the AI gap-map, decrease escalations and churn, organize escalated-customer blockers, enhance baseline field coverage, implement self-service extendedFields wiring, deliver cross-tenant identity and associated systems capabilities, and set operating metrics.

⛳️ Requirements

• 12+ years of experience in software, with a strong background in integration/data-platform leadership or product-line/GM management.

• Proven leadership capabilities, including experience in leading other leaders.

• Demonstrated success in establishing a multi-year platform vision and translating it into delivered, adopted products.

• Experience in owning or significantly influencing retention and customer-health metrics.

• Background in leading a cross-functional organization or platform/business line and being accountable for outcomes.

• Comfort with managing numbers and a P&L-level charter.

• In-depth knowledge of data models, integration patterns, and SIS-level specifics.

• Significant experience in constructing or scaling a data-connectivity or integration platform.

• Comprehensive understanding of SIS/LMS ecosystems, including systems like Banner, Colleague, PeopleSoft, and Workday.

• Familiarity with Ethos/APIs, batch processing, and custom controllers.

• Expertise in extensible and multi-tenant data modeling and data sovereignty issues.

• Ability to link platform decisions to retention, growth, and time-to-value metrics.

• Experience steering cross-functional initiatives that impact sales, scoping, and implementation.

• Strong operational discipline regarding SLAs, blocker resolution, capacity management, and technical debt oversight.

• Experience in guiding through documented strategies and making direct decisions.

• Experience in mentoring managers and product owners.

• Familiarity with evaluating and integrating AI tools into platform workflows and product features.

• Ability to identify AI applications that minimize manual work while maintaining quality and control.

• Experience in higher-education technology is highly preferred.

🏝️ Benefits

• Healthcare, dental, and vision coverage with a fixed contribution model.

• Employee-only coverage: 99% to 65% of monthly premiums covered.

• Employee plus dependents: 77% to 50% of monthly premiums covered.

• Spring Health mental health support.

• XP Health vision benefits.

• Carrot Fertility family planning assistance.

• One Medical primary care access.

• Health Savings Accounts (HSA).

• Flexible Spending Accounts (FSA).

• Safe Harbor 401(k) plan available from the first day of employment.

• 4% employer match on total compensation, subject to federal limits.

• Unlimited Paid Time Off.

• Remote-first, distributed work with flexible work arrangements.

• Equity grants aligned with role and tenure.

• Equity grants reviewed and adjusted with promotions.

• Up to 6 weeks of Paid Bonding Leave at 100% of base pay for all parents.

• Birthing parents receive an additional 6 weeks of Paid Medical Recovery Leave at 100% of base pay, totaling up to 12 weeks.