Senior Director – In-Store Digital

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Oversee the creation and implementation of the company's in-store digital strategy across Retail and Food & Beverage sectors.

• Convert business goals into actionable projects, priorities, and quantifiable results.

• Manage the entire lifecycle of in-store digital products and platforms, which includes evaluation, pilot programs, deployment, adoption, and optimization.

• Collaborate with Operations, IT, Finance, Marketing, and external vendors to provide scalable in-store solutions.

• Create and manage a portfolio of digital initiatives, ensuring a balance between priorities, resources, risks, and return on investment.

• Recognize opportunities to enhance revenue, improve labor productivity, increase transaction speed, boost guest satisfaction, and enhance operational efficiency.

• Lead organization-wide change management, implementation, training, adoption, and accountability for digital initiatives.

• Track industry trends, emerging technologies, consumer behavior, and competitive advancements to uncover innovation opportunities.

• Cultivate relationships with executive leadership, operational stakeholders, airport partners, and technology providers.

• Articulate strategy, performance, and investment recommendations.

• Inspire, develop, and mentor a high-performing team.

⛳️ Requirements

• A combination of education and professional experience totaling over 10 years.

• At least 5 years of experience managing a team of digital professionals.

• A decade of experience in developing and executing in-store digital user-experience tools within a high-volume setting.

• A bachelor’s degree in a relevant field can account for 3 years of the ten-year experience requirement.

• An MBA or a master's degree in a related field can contribute an additional 2 years towards the ten-year experience requirement.

• 3–5 years of experience in Hospitality, Food & Beverage, or Retail domains.

• Comprehensive training and knowledge of guest-facing technologies, omnichannel experiences, self-service platforms, payment technologies, and retail innovations.

• Strong grasp of digital product strategy, user experience, and customer journey design.

• Experience with QR code ordering, self-order kiosks, self-checkout, and other guest-facing self-service solutions.

• Exceptional interpersonal and relationship management abilities.

• Proven track record in leading extensive change management initiatives, including training and adoption strategies.

• A continuous improvement mindset with the capacity to optimize workflows.

• Highly developed business acumen and strategic thinking capabilities.

• Ability to balance the needs of the business, stakeholders, employees, and individuals.

• A history of coaching, developing, and leading teams effectively.

• Willingness to travel approximately 50% of the time.

🏝️ Benefits

• Health, dental, and vision insurance.

• Generous paid time off including vacation, flex, or sick days.

• 401(k) retirement plan.

• Company-sponsored life insurance.

• Tuition reimbursement program.

• Employee assistance program.

• Training and exciting opportunities for career growth.

• Referral program - refer a friend and earn a bonus.