Senior Director, Implementation Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and take ownership of the strategic roadmap for Implementation Services, ensuring alignment with the company’s growth objectives and market trends.

• Influence executive leadership regarding service offerings, pricing strategies, and go-to-market approaches.

• Lead and mentor various service line directors/managers while promoting a high-performance, client-focused culture.

• Design and expand an organizational structure that facilitates geographic growth, complex integrations, and managed services.

• Oversee P&L responsibilities for Implementation Services, including forecasting, revenue recognition, and margin optimization.

• Drive ongoing improvements in resource utilization, backlog management, concessions, and EBITDA performance.

• Act as the executive escalation point for high-profile clients and build relationships at the C-suite and board levels.

• Supervise contract negotiations, statements of work, and service-level agreements to ensure mutual value creation.

• Establish and enforce global delivery standards, methodologies (e.g., Agile, Waterfall, hybrid), and quality assurance benchmarks.

• Track KPIs and metrics (e.g., on-time delivery, client satisfaction, renewal rates) and implement corrective measures as necessary.

• Collaborate with Product, Engineering, and Customer Success teams to inform roadmap prioritization and facilitate seamless transitions.

• Work alongside Sales and Marketing to develop differentiating service-based offerings and aid in pipeline growth.

• Advocate for the adoption of emerging technologies (e.g., AI/automation) to improve service efficiency and client results.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Healthcare Administration, IT, or a related field is required.

• MBA is preferred.

• PMP, PgMP, or an equivalent certification is required.

• Six Sigma Black Belt is preferred.

• Over 12 years of leadership experience in Professional Services or consulting organizations, particularly in enterprise-scale software implementations.

• More than 7 years of experience managing EHR, Practice Management, or Revenue Cycle Management implementations.

• Demonstrated success in P&L management and achieving revenue and margin targets.

• Strong business acumen with the capability to analyze complex data, market trends, and financial metrics to guide decision-making.

• Exceptional communication, negotiation, and presentation abilities; comfortable engaging with C-level executives and boards.

• Proven success in scaling teams, optimizing operations, and instilling continuous improvement practices.

• Extensive knowledge of CRM and delivery platforms such as Salesforce, ServiceNow, or similar systems.

• Skilled in conflict resolution, risk management, and stakeholder alignment in high-pressure situations.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage, including a company contribution to a Health Savings Account.

• 401(k): ModMed matches 50% of your contributions deferred on up to 6% of your salary every payday. After one year of employment, you fully own any matching contributions.

• Generous Paid Time Off and Paid Parental Leave policies.

• Company-funded Life and Disability benefits.

• Flexible Spending Account options.

• Employee Assistance Programs available.

• Company-sponsored Business Resource and Special Interest Groups that foster engaged and supportive communities within ModMed.

• Opportunities for professional development, including tuition reimbursement and unlimited access to LinkedIn Learning.

• Global presence with opportunities for in-person collaboration; dog-friendly headquarters in the U.S.

• Hybrid office roles and remote work options for certain positions.

• Weekly catered breakfasts and lunches.

• Treadmill workstations, Zen, and wellness rooms available at our BRIC headquarters.