Senior Director, Global Renewals

This is a fully remote position, open to applicants in United States.

📋 Description

• Build, lead, and expand a team of Renewal Managers responsible for the operational execution of the renewals portfolio — including timelines, contracts, risk identification, and negotiation.

• Oversee the renewals process (R): Renewals is accountable (R) for managing the entire renewal lifecycle.

• Maintain a high level of accuracy in renewals forecasting; provide executive-level insights on pipeline health, churn risk, and retention metrics.

• Collaborate closely with Sales (AEs and AE leadership), Customer Success, Deal Desk, Legal, and Finance to enhance contracting, pricing approvals, and document processing.

• Regularly report on renewal pipeline, risk, and forecasts to the CCO and cross-functional leadership.

⛳️ Requirements

• 10-15+ years of experience in renewals, customer success, or revenue operations, including leadership experience in building or scaling a team.

• Proven track record of managing GRR, cohort renewal rates, and renewal-rate KPIs at scale within a B2B SaaS context.

• Experience operating within a RACI framework where renewals execution is distinct from commercial deal ownership, and ability to partner effectively with (rather than compete against) AE leadership.

• Strong orientation towards processes and systems — familiar with CRM, CLM, and forecasting tools.

• Exceptional skills in cross-functional collaboration and executive-level communication.

🏝️ Benefits

• Ability to work remotely, with reimbursement for office setup.

• Unlimited paid time off (PTO).

• Paid holidays and sick leave.

• Health, vision, and dental insurance coverage.

• Life insurance, as well as short and long-term disability insurance.