Senior Director, Global Partner Strategy – Programs

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Develop and enhance the annual global partner strategy and programs to align with Genesys' growth goals and market entry priorities.

• Create and expand global partner programs that generate partner-sourced and partner-influenced revenue.

• Convert strategic objectives into actionable roadmaps with defined success metrics.

• Optimize partner coverage models, motions, and ecosystem interactions.

• Manage annual partner tiering, segmentation, KPIs, compliance requirements, and business planning.

• Assess partner performance against established plans and implement corrective measures as necessary.

• Design and administer global partner incentives, rebate frameworks, SPIFFs, performance rewards, and deal-registration incentives.

• Act as the primary contact for escalations related to partner programs and strategies.

• Provide counsel to senior and executive leaders on partner strategies, incentives, and performance metrics.

• Coordinate with stakeholders across Sales, Partner Marketing, Revenue Intelligence, Services, Finance, IT, and Operations.

• Define KPIs, establish governance forums, and leverage data-driven insights to enhance partner productivity.

• Lead and cultivate the global virtual partner support center and specialist teams located in Manila.

• Streamline support processes and implement AI-driven efficiencies.

• Oversee the Genesys partner portal, partner pages, digital experiences, and partner technology stack.

• Supervise partner impact assessments through the One Genesys Framework.

• Establish and manage external Partner Advisory Boards.

• Create partner program guidelines, rules of engagement, and go-to-market resources in collaboration with Sales Enablement.

• Lead and nurture a high-performing global partner team, both directly and through matrix relationships.

• Build organizational capabilities while promoting ownership, collaboration, and continuous improvement.

⛳️ Requirements

• Bachelor’s degree is required; MBA or equivalent experience is preferred.

• Over 15 years of senior leadership experience in global partnerships, alliances, or ecosystems within a complex enterprise technology environment.

• Experience working at a company with a well-established partner ecosystem.

• In-depth knowledge of partner organization structures, partner leadership, sales-manager workflows, and field challenges.

• Demonstrated success in designing and implementing global partner programs that drive growth and scalability.

• Marketplace/co-sell experience with AWS, Microsoft, and Google Cloud.

• Familiarity with partner tools such as Partner Stack.

• Ability to influence senior stakeholders across various functions and regions.

• High tolerance for ambiguity with the capacity to make decisive actions outside established norms.

• Confidence in navigating unstructured environments while balancing nuance and urgency.

• Quick learner amid shifting technology, market, and organizational priorities.

• Experience in leading large, globally distributed teams.

• Strong understanding of global go-to-market models, partner ecosystems, and enterprise SaaS sales processes.

• Extensive experience within highly matrixed global organizations.

• Exceptional analytical, communication, and executive-presence skills.

• Familiarity with Salesforce, including enterprise CRM workflows, personas, and access models.

• Capacity to build and develop high-performing teams across multiple workstreams through complexity and change.

• Proven track record of facilitating the career growth of direct reports.

• Experience in independently presenting to senior and C-level leadership while integrating feedback.

• Strong analytical mindset with experience in leveraging data for decision-making and performance optimization.

• Proficient with Microsoft Office, project planning software, or equivalent tools.

• Willingness to work outside standard business hours.

• Availability to travel twice a year to Manila, Philippines, and four times a year to other locations.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Telehealth coverage.

• Flexible work schedules with work-from-home options.

• Opportunities for development and career advancement.

• Open Time Off plus 10 paid holidays.

• 401(k) matching program.

• Adoption Assistance.

• Fertility treatments.

• Mentorship, learning programs, leadership development, and educational support.

• Paid volunteer time.

• August Free Fridays.

• Resources for well-being and regionally tailored programs for employees and their families.

• Potential commission or performance-based bonus opportunities.