Senior Director, Experience – Creator Events

This is a fully remote position, open to applicants in Kentucky, +4 more states.

📋 Description

• Lead and expand a client services team, beginning with 1 direct report and scaling as business needs evolve.

• Mentor and cultivate talent at various levels, creating career pathways and promoting a collaborative, high-performance culture.

• Propel strategic and innovative thinking by developing integrated experiential solutions that align with broader campaign objectives.

• Oversee multiple accounts and projects, ensuring quality, consistency, and impeccable delivery.

• Establish and maintain robust client relationships, focusing on retention while identifying new business opportunities.

• Collaborate with departments across THE•TEAM (strategy, creative, influencer, hospitality, etc.) to provide integrated, culturally relevant programs.

• Manage project budgets ranging from $100K to $4M+, draft agency fees, and ensure financial targets are consistently achieved.

• Provide strong leadership in client discussions, navigating challenges and making prompt, sound decisions in real-time.

• Advocate for process enhancements and team efficiencies while keeping a strong emphasis on exceptional client service.

• Serve as a subject matter expert on experiential marketing and its integration into larger brand campaigns.

⛳️ Requirements

• A minimum of a Bachelor's Degree.

• 8+ years of relevant agency experience in experiential, sports, entertainment, or culture.

• A proven track record of managing and growing client accounts, delivering large-scale integrated projects from conception to execution.

• Demonstrated capability to build and scale teams, along with strong mentorship and leadership abilities.

• In-depth understanding of the experiential landscape, with a passion for creator-led activations and music talent experiences.

• Previous experience working with integrated internal and external agency teams.

• Ability to achieve strong results across budgets, whether large-scale or small-scale, including $100K programs with limited resources.

• Exceptional written and verbal communication skills.

• Highly organized, detail-oriented, and adept at navigating fast-paced environments.

• Solution-oriented mindset with the ability to manage client challenges and complex scenarios.

• Entrepreneurial spirit with a willingness to build business from the ground up and contribute to agency growth.

• Strong financial acumen and experience managing budgets of varying scales.

• Comfortable operating within a large agency ecosystem, proactively collaborating across functions.

• Ambitious, adaptable, and dedicated to pushing the boundaries of experiential marketing.

🏝️ Benefits

• Professional Development: Take advantage of our learning and development programs, mentorship opportunities, and career advancement support.

• Generous Time Off: Enjoy generous paid time off and holiday allowances to recharge and spend time with loved ones.

• Parental Leave: We provide paid parental leave to support your family during important life events.

• Retirement Plan: 401k plan including contribution matching.

• Healthcare: Medical, dental, vision, FSA/HSA, life, and disability coverage options.

• Ancillary: Critical illness, identity protection, pet insurance, 529 plans, and more.

• Commuter Benefits: Access support for travel and commuting needs, where available.

• Annual Discretionary Bonus: Employees are eligible for an annual discretionary bonus.