Senior Director – Enterprise Platforms and Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the product strategy and development roadmap for enterprise platforms, including EMR and operational systems.

• Enhance end-to-end operational efficiency across RCM, scheduling, referrals, and call center operations.

• Collaborate with the Enterprise Interoperability team on the strategy and execution of EMR integration.

• Discover and implement AI-driven automation opportunities to lower costs and boost throughput.

• Set performance KPIs for platforms, such as system uptime, throughput, cycle times, and cost-to-serve metrics.

• Collaborate with Product and Engineering to prioritize and deliver scalable improvements to platforms.

• Lead integration and interoperability initiatives across enterprise systems.

• Create a multi-year roadmap for the scalability and modernization of enterprise platforms.

• Establish governance and prioritization frameworks for platform investments.

• Assemble and manage a high-performing team across platform operations, analytics, and automation.

• Promote standardization of workflows and processes across various markets and service lines.

⛳️ Requirements

• A bachelor's degree is mandatory; an advanced degree is preferred.

• Minimum of 10 years of experience in product management and platform design.

• At least 10 years of experience in the healthcare sector.

• A minimum of 8 years in people management roles.

• At least 7 years of experience in strategic leadership.

• Familiarity with large-scale enterprise systems, including EMR, RCM, and call center technologies.

• Demonstrated success in driving operational efficiency and scalability initiatives.

• Experience in implementing AI or automation within operational workflows.

• Comprehensive understanding of healthcare data, interoperability, and system integration.

• Direct experience in leading the full product development cycle from concept to production release and management.

• Proven experience in building and scaling high-performance product teams within a large healthcare organization.

• Ability to translate user needs into actionable technology and process enhancements.

• Candidates must be legally authorized to work in the United States.

🏝️ Benefits

• Medical

• Dental

• Vision

• AD&D

• Short and long-term disability

• Life insurance

• 401k retirement savings plan with employer match

• Paid parental leave

• Paid time off

• Holiday pay

• Employee Assistance Program