Senior Director, Design

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and expand LifeStance’s design organization, encompassing Product Design, Research, Service Design, Content, and related fields.

• Own the strategy for creating cohesive, end-to-end experiences throughout the patient journey and the workflows of all key user groups—patients, clinicians, operations staff, referring providers, and payors.

• Empower and support designers and researchers in executing this vision.

• Elevate design standards by embedding human-centered thinking and ensuring that design serves as a strategic differentiator in mental health care.

• Advocate with senior leadership to maintain design thinking as a top priority for the organization.

• Define and drive the design vision and strategy in alignment with LifeStance’s mission, growth objectives, and care model.

• Translate strategic priorities into coherent design roadmaps and initiatives.

• Promote design thinking throughout the organization, ensuring that design is intricately integrated into decision-making processes.

• Act as the primary advocate for our users in all product-related decisions.

• Foster a culture of deep user empathy, leveraging research and data to guide our design direction.

• Build, mentor, and lead a multidisciplinary design organization, including product designers, design operations, design managers, and researchers.

• Recruit top talent and cultivate an environment characterized by psychological safety, craftsmanship, collaboration, growth, and innovation.

• Champion and elevate the quality of design across the organization.

⛳️ Requirements

• 10+ years of experience in product, experience, or service design, with a minimum of 5 years in a leadership position (VP, Head, or equivalent).

• Proven history of scaling and leading design organizations across diverse disciplines (UX, UI, research, content, service design).

• Experience in high-complexity, regulated sectors (healthcare, wellness, mental health, medical, fintech, etc.).

• Deep knowledge of user-centered design, design systems, service design, and research methodologies.

• Ability to collaborate with executives, articulate design vision, and influence strategic direction.

• A portfolio that showcases end-to-end design thinking, strategic impact, and craftsmanship.

• Strong operational skills, including process setup, structure, metrics, and design governance.

• Passion, empathy, and sensitivity—demonstrating a deep commitment to enhancing mental health access, experience, and equity.

🏝️ Benefits

• Medical

• Dental

• Vision

• AD&D

• Short and long-term disability

• Life insurance

• 401k retirement savings with employer match

• Paid parental leave

• Paid time off

• Holiday pay

• Employee Assistance Program