Senior Director, Delivery Leader

This is a fully remote position, open to applicants in Maryland, +1 more state.

📋 Description

• Oversee the Solution Consulting division within Salesforce Professional Services.

• Propel delivery excellence, AI modernization, and the development of talent among solution consultants, architects, and technical experts.

• Motivate and guide a diverse, remote-friendly team while promoting psychological safety, accountability, and growth.

• Identify and nurture future leaders in Solution Consulting through mentorship, coaching, and career advancement opportunities.

• Facilitate the transition to AI-enhanced consulting and modernize outdated workflows.

• Establish consistent delivery standards across Solution Consulting practitioners.

• Incorporate Agentic AI, Generative AI, and automated solution tools into everyday consulting practices.

• Collaborate with Global Delivery to enhance the utilization of Agentforce, Data Cloud, Einstein, and prompt engineering frameworks.

• Create and implement an AI literacy roadmap that includes prompt engineering and agentic workflow design.

• Foster an AI Innovation Lab mindset and recognize use cases that enhance efficiency, quality, and client value.

• Set and uphold a Gold Standard for delivery quality, which encompasses solution design, demonstrations, technical depth, and client interactions.

• Manage portfolio health, utilization, customer satisfaction (CSAT), escalation management, and quality metrics.

• Design scalable staffing and delivery models for high-velocity and complex projects.

• Identify and address delivery risks and act as the executive escalation point for at-risk deals and programs.

• Work with Sales, Presales, Product, and Global Delivery leaders to align capabilities with client requirements and the Salesforce platform roadmap.

• Represent Solution Consulting internally and to clients at the executive level.

• Collaborate with Workforce Management and Practice leadership on resource capacity planning.

• Contribute to external thought leadership through industry events, Salesforce World Tour, and customer advisory sessions.

⛳️ Requirements

• 12+ years of professional experience.

• A minimum of 8 years in a prominent leadership position managing large technical or consulting organizations.

• Proven ability to command a room, influence C-suite stakeholders, and motivate a large, distributed workforce through technological transformations.

• Extensive experience leading solution consulting, presales, or technical advisory teams.

• Proficient understanding of Data Cloud, prompt engineering, Agentic AI, and Generative AI.

• Strong history of driving delivery consistency, improving CSAT, and achieving operational excellence at scale.

• Demonstrated capability to lead large organizations through transformation, technology adoption, and process modernization.

• Proven record of cross-functional collaboration with Sales, Product, Engineering, and Services leadership.

• Willingness to travel as necessary for team, client, and executive engagements.

• Must be a U.S. citizen, either born in the U.S. or naturalized.

• Must not possess dual citizenship.

• Agreement to undergo a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

• Bachelor's or Master's degree is preferred.

🏝️ Benefits

• Time off programs

• Medical insurance

• Dental insurance

• Vision insurance

• Mental health support

• Paid parental leave

• Life insurance

• Disability insurance

• 401(k)

• Employee stock purchasing program

• AI agents to enhance impact

• Reasonable accommodations during the application or recruitment process