Senior Director, Customer Success – APJ

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Formulate and implement a thorough Customer Success strategy.

• Set clear objectives and key performance indicators (KPIs) for the Customer Success team.

• Partner with executive leadership to ensure that initiatives align with the company's objectives.

• Lead, mentor, and develop a high-achieving Partner Success team.

• Cultivate and sustain strong, enduring relationships with key partners.

• Track and evaluate partner success metrics.

• Be responsible for driving renewal and expansion figures.

• Champion partners within the organization.

• Create and implement partner training and enablement programs.

⛳️ Requirements

• Over 12 years of experience in Customer Success or similar roles.

• More than 4 years in a leadership position within a cybersecurity SaaS organization.

• Preferred knowledge and experience in Identity and Access Management (IAM).

• Strong understanding of cloud, hybrid, and on-premise IT architectures.

• Proven track record in a senior Customer Success leadership capacity.

• Demonstrated ability to build and lead high-performing teams.

• Strong strategic thinking and problem-solving abilities.

• Exceptional communication and interpersonal skills.

• Familiarity with customer success platforms such as Gainsight.

🏝️ Benefits

• Opportunities for growth and learning.

• A positive work environment.

• An equal opportunity employer.