Senior Director, Community Response Operations

This is a fully remote position, open to applicants in District of Columbia.

📋 Description

• Provide strategic leadership and comprehensive oversight of regionally-managed level 1 response operations.

• Ensure that programs are executed consistently and in alignment with organizational priorities.

• Develop and evaluate program strategies.

• Supervise operational performance.

• Identify opportunities for ongoing improvement, emphasizing client experience, capacity building, and community mobilization.

• Ensure that community response initiatives are supported by scalable, sustainable infrastructure and integrated workflows among teams, partners, and technology platforms.

• Design adaptable, community-informed strategies.

• Maintain visibility into the entire operational ecosystem, from field execution to foundational support systems.

• Lead the integration of community response and recovery operations priorities into the organization’s overall strategic plan.

• Ensure alignment between strategic goals, operational capabilities, and infrastructure readiness.

• Recruit, manage, and assess both direct and indirect staff.

• Engage volunteers in a meaningful manner.

• Collaborate proactively with colleagues across various functions.

⛳️ Requirements

• A Bachelor's degree is required.

• At least 10 years of relevant experience or an equivalent combination of education and experience is required.

• 7 years of management experience.

• Exceptional verbal and written communication skills, with the ability to think critically and strategically, are essential.

• Ability to develop and implement an organizational vision that integrates key American Red Cross goals, priorities, values, and other considerations is crucial.

• Capability to balance change and stability.

• Commitment to enhancing customer focus and organizational performance within the Red Cross framework.

• Ability to design and implement strategies that foster the development of direct reports and others within the organization.

• Ability to cultivate integrity and trust while fulfilling the organization’s vision, mission, and goals.

• Proven ability to make timely and effective decisions and achieve results through strategic planning and the execution and assessment of programs and policies.

• Demonstrated capability to acquire and manage human, financial, material, and informational resources in a way that builds public trust.

• Proficiency in utilizing new technology to enhance decision-making while promoting accountability and continuous improvement.

• Ability to articulate, advocate, and present facts and ideas persuasively, negotiating with individuals and groups both internally and externally is required.

• Capacity to develop a wide professional network with other organizations.

• Ability to recognize the internal and external political factors that influence the organization's work.

🏝️ Benefits

• Medical, Dental, and Vision plans.

• Health Spending Accounts & Flexible Spending Accounts.

• PTO: Starting at 15 days per year; varies based on job type and tenure.

• Holidays: 11 paid holidays, including six core holidays and five floating holidays.

• 401K with a match of up to 6%.

• Paid Family Leave.

• Employee Assistance.

• Disability and Insurance: Short and Long Term.

• Service Awards and recognition.