Senior Director, Client Services, B2B

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee strategic partnerships with clients, collaborating with marketing, sales, and RevOps stakeholders.

• Facilitate high-level client interactions, including annual planning sessions, quarterly business reviews, strategic workshops, and significant presentations.

• Manage daily account health, ensuring client satisfaction, adherence to scope, and escalation of critical risks.

• Convert business goals into comprehensive B2B marketing strategies that align with demand generation, target accounts, pipeline, and revenue objectives.

• Direct account teams in the implementation of channel strategies.

• Create test-and-learn roadmaps and utilize performance data to inform client recommendations.

• Collaborate with analytics and measurement teams to link marketing activities to lead quality, pipeline, opportunities, and revenue generation.

• Enhance client communication, strategic planning, and business storytelling across the portfolio.

• Discover opportunities for account expansion and drive them to successful closure.

• Assist in financial and operational management for designated accounts.

• Guide, mentor, and nurture members of the Client Strategy team.

• Fine-tune media mix, audience segmentation, creative alignment, and measurement utilizing B2B martech, adtech, and datatech.

• Implement maturity maps, resource models, and digital transformation strategies to create scalable marketing technology solutions.

• Execute tactics that expedite the transition from impressions to revenue across revenue teams.

• Ensure alignment of audience and messaging to facilitate movement of accounts into the pipeline and conversion to closed-won revenue.

• Work in conjunction with channel specialists, client services, and analytics teams while engaging sales and marketing leaders within client organizations.

⛳️ Requirements

• A minimum of 10 years of experience in B2B marketing, media strategy, integrated marketing, or client leadership, preferably within an agency setting.

• Established track record in managing intricate B2B client relationships and crafting integrated marketing strategies that align with business and revenue goals.

• Proven capacity to lead executive-level client discussions, influence senior stakeholders, and navigate complex client dynamics.

• Strong comprehension of B2B demand generation, account-based marketing, audience targeting, and the B2B customer journey.

• In-depth knowledge of integrated media strategy across paid channels.

• Experience in connecting marketing performance with lead quality, pipeline contribution, opportunity creation, customer acquisition, or revenue enhancement.

• History of collaboration with analytics and measurement teams to assess marketing effectiveness and articulate performance in terms of business impact.

• Outstanding communication and presentation abilities.

• Strong financial insight, including budget forecasting, revenue management, account growth, and profitability oversight.

• Demonstrated ability to identify ways to strengthen client relationships, broaden account scope, and drive additional revenue.

• At least 4 years of experience managing and mentoring high-performing teams.

• Strong organizational leadership capabilities.

• Bachelor’s degree in Marketing, Communications, Business, or a related field.

• Experience with enterprise B2B technology, SaaS, or other intricate B2B organizations.

• Familiarity with ABM platforms and B2B marketing technologies, such as 6sense or Demandbase.

• Experience with CRM and marketing automation platforms, including Salesforce or HubSpot.

• Understanding of B2B measurement frameworks, such as multi-touch attribution, pipeline reporting, and revenue attribution.

• Experience in developing integrated strategies across paid media, content, creative, and other demand generation channels.

• Experience in supporting new business pitches, strategic proposals, and commercial planning.

• Familiarity with extended B2B sales cycles, buying committees, and multi-stakeholder decision-making processes.

• Must have authorization to work in the U.S.; this position is not eligible for immigration sponsorship.

🏝️ Benefits

• Remote-first culture.

• Unlimited PTO.

• Extended holiday break (Winter).

• Flexible work schedules.

• Options to work from anywhere.

• 100% paid parental leave.

• 401(k) matching.

• Medical, Dental, Vision, Life, and Pet Insurance.

• Sponsored life insurance.

• Short-term disability insurance and additional voluntary insurance.

• Annual class pass credits.

• Annual performance bonus.