Client Services Manager

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Oversee a high-performing recruitment team that delivers exceptional client services

• Establish performance standards and objectives, evaluate progress, and address any performance deficiencies

• Mentor direct reports and hold regular one-on-one and team meetings

• Manage performance evaluations and offer constructive feedback

• Cultivate trust, collaboration, inclusion, and learning within the team

• Develop strong relationships with client stakeholders and integrate within client organizations

• Collaborate with internal Cielo teams and client leaders during new-client implementation

• Create recruiting metrics and analytics, such as time to fill, aging, cost per hire, satisfaction, recruiter productivity, and sourcing metrics

• Partner with recruiters and hiring leaders to foster relationships and trust

• Oversee programs, events, and campaigns aimed at building candidate pipelines and supporting recruiting strategies

• Propel strategic hiring initiatives, passive candidate outreach, recruitment marketing, and the utilization of recruitment technologies

• Engage in client meetings, provide updates and data, and address any service delivery gaps

• Assist with client recruitment process requirements and leverage shared delivery resources

• Manage Cielo-specific metric reports and profit and loss statements

• Promote process standardization, continuous improvement, and consistency

• Share best practices and support organizational initiatives

• Execute additional duties as assigned

⛳️ Requirements

• Bachelor’s degree in business, management, human resources, or a related field is preferred

• Previous experience in a results-driven talent acquisition or human resources role

• Experience in coaching peers or leading a team

• Familiarity with recruitment technologies, including Applicant Tracking Systems (ATS) and social media tools

• Strong proficiency in the Microsoft Office Suite

🏝️ Benefits

• Full-time position (40 hours per week)

• Remote work options available

• Equal opportunity employment

• Reasonable accommodations provided throughout the application and interview process