Senior Director, Client Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of pharmaceutical accounts, ensuring retention, expansion, and overall health of the accounts.

• Create and implement annual growth plans for accounts that align with client brand and portfolio strategies.

• Collaborate with Client Success Managers and Business Development partners to identify and secure upsell/cross-sell opportunities in conjunction with Sales, contributing to revenue growth objectives.

• Conduct quarterly business reviews (QBRs) for both internal stakeholders and external partners, effectively presenting campaign metrics and showcasing measurable ROI.

• Work with clients to comprehend their strategic brand imperatives and business objectives, ensuring that campaigns are strategically oriented and positioned for success.

• Build and maintain strong client relationships, serving as a trusted advisor in the field.

• Demonstrate a thorough understanding and ownership of the complete MLR submission and approvals process, acting as a subject matter expert in content guidelines and platform functionality.

• Partner with client stakeholders and extended teams to execute projects efficiently.

• Oversee and mentor a team of Client Services Managers and Coordinators, nurturing a high-performance, solutions-focused team culture.

• Facilitate collaboration among Sales, Operations, Product, Data, and Medical teams to provide integrated solutions.

• Contribute to strategic initiatives and best practices at the department level, including collaborating with the Product team on internal roadmap priorities based on client feedback and market opportunities.

• Proactively escalate and resolve risks to safeguard revenue and client satisfaction.

⛳️ Requirements

• Bachelor’s degree in a relevant discipline.

• Over 6 years of experience in Marketing and/or Consulting.

• Proven experience working with clients to create campaigns in the HCP space (DTC experience is also welcome) to meet client objectives and ensure timely delivery.

• Experience in leading and developing high-performing teams.

• A demonstrated track record of establishing strategic client relationships, preferably with brand managers at pharmaceutical companies or agencies.

• Outstanding presentation skills and the capability to think on your feet and solve problems effectively.

• Ability to thrive in a fast-paced environment with tight deadlines, being well-organized and self-sufficient.

• Proven skills in driving revenue growth through consultative selling and strategic expansion.

• Willingness to travel up to once a quarter for team meetings.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage for you and your dependents, along with on-demand healthcare concierge services.

• Pre-tax savings options for healthcare and dependent care, including monthly employer contributions to HSA if enrolled in a high-deductible plan.

• 100% coverage for short- and long-term disability, and life and AD&D insurance.

• A flexible vacation policy that allows you to take the time you need to recharge.

• 12 weeks of paid leave to spend with your newborn, adopted, or foster child, available after 6 months of employment.

• If you are near an office, we encourage in-person collaboration and connection; otherwise, remote work is always an option.

• Opportunities to save for your future with tax advantages and company matching.