Billing Client Care Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Accountable for addressing client inquiries and concerns related to the Billing process.

• Deliver high-touch service through a personalized, hands-on approach to client support that emphasizes direct human interaction, solution orientation, and the cultivation of strong client relationships.

• Stay informed about billing processes and keep up-to-date with any modifications or updates.

• Oversee and respond to email inquiries received through the billing email inbox and dedicated billing phone line.

• Ensure all inquiries directed to billing are prioritized and addressed in accordance with departmental guidelines.

• Develop and sustain effective communication practices to ensure clients receive consistent information.

• Maintain responsibility for all inquiries while collaborating with billing team members, and take ownership of follow-up and resolution.

• Track all inquiries to ensure timely escalation to leadership and keep clients informed of status and progress when immediate resolution is not possible.

• Analyze trends and report to the Team Lead to address root causes and prevent future issues.

• Gather and provide feedback, proposing process improvements focused on enhancing the client experience.

• Offer backup support to the billing specialist as necessary to ensure timely completion of billing tasks.

⛳️ Requirements

• High school diploma or GED is necessary.

• Proficiency in Billing, with a minimum of 1 year of experience as a Billing specialist.

• Committed to lifelong learning with a strong curiosity to troubleshoot issues, identify root causes, and suggest next steps toward solutions.

• Ability to remain calm and professional in high-stress or conflict situations.

• Exceptional communication skills aimed at enhancing the client experience.

• Skill in prioritizing and managing multiple tasks effectively.

• Strong problem-solving and analytical abilities.

• Proficient in MS Office, including Microsoft Outlook, Word, and Excel.

• Willingness to work overtime and adjust schedule as needed to provide coverage.

🏝️ Benefits

• Insurance

• Clinician Discount Program

• Private Housing

• 24 Hour Customer Care

• Voluntary Benefits