Francophone Customer Service Agent

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Provide assistance to Francophone clients through phone, email, and chat.

• Diagnose and resolve issues while maintaining a professional and empathetic demeanor.

• Ensure customers have positive, memorable experiences.

• Utilize internal systems and tools effectively.

• Foster a motivated and collaborative team environment.

⛳️ Requirements

• Native proficiency in French (both written and spoken).

• A positive, customer-focused, and solutions-driven mindset.

• Comfortable with technology and able to adapt to new tools.

• Customer support experience is preferred but not mandatory.

• Must have valid work authorization in the EU for employment in Portugal.

• Reliable internet connection and a suitable home office setup.

• Availability for rotating shifts (24/7) or Monday–Friday schedules based on project needs.

🏝️ Benefits

• Comprehensive private health insurance from the first day (full coverage after 6 months).

• Paid ongoing training opportunities.

• Career advancement prospects, including roles as Team Lead.