Senior Director, Client Payroll Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and manage the client payroll operations department, ensuring comprehensive control over all aspects of global payroll processing, including data entry, validation, calculation, and distribution.

• Formulate and execute strategic initiatives aimed at optimizing payroll processes, enhancing operational efficiency, and elevating service quality.

• Guarantee adherence to all relevant laws, regulations, and industry standards pertaining to payroll processing and client service.

• Collaborate with cross-functional teams, including sales, client services, and IT, to align payroll operations with client requirements and business goals.

• Act as the main point of contact for key clients, establishing and nurturing strong relationships while promptly addressing any issues or concerns.

• Track key performance indicators (KPIs) and metrics related to payroll operations, monitoring performance and pinpointing areas for improvement.

• Provide leadership, direction, and support to the payroll operations team, fostering an environment of accountability, teamwork, and continuous enhancement.

• Create and maintain standard operating procedures (SOPs), policies, and protocols for payroll processing and client service.

• Prepare and deliver regular reports and updates to senior management regarding payroll operations performance, challenges, and opportunities.

• Keep abreast of industry trends and best practices in payroll processing, technology, and client service, utilizing knowledge to propel innovation and improvement.

⛳️ Requirements

• Bachelor's degree in Business Administration, Finance, Accounting, or a related field; Master's degree is preferred.

• Over 20 years of experience in global payroll operations management (as a service), demonstrating a successful history of leading and managing payroll teams.

• Comprehensive understanding of payroll processes, systems, and regulations, with experience in both domestic and international payroll operations.

• Exceptional leadership and management abilities, with the capacity to inspire and motivate teams to achieve objectives and deliver results.

• Strategic thinker skilled in developing and implementing initiatives that promote operational excellence and client satisfaction.

• Strong analytical and problem-solving capabilities, with the ability to identify issues, analyze data, and execute effective solutions.

• Excellent communication and interpersonal skills, capable of effectively engaging with clients, stakeholders, and team members at all levels.

• Detail-oriented with a high degree of accuracy and attention to detail in payroll processing and client service.

• Ability to succeed in a fast-paced, dynamic environment, adept at prioritizing tasks and managing multiple priorities effectively.

• Certified Payroll Professional (CPP) designation is advantageous.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive work environment.