Senior Delivery Manager, SAP Utilities

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the operational management of SAP Utilities services and associated solutions.

• Strategically plan and coordinate enhancement initiatives, from defining the scope to final delivery.

• Manage project timelines, resources, risks, and dependencies effectively.

• Ensure adherence to established architecture, governance, and quality standards.

• Coordinate support, corrective actions, preventive measures, and enhancement activities.

• Act as the main point of contact between business units, technical teams, and external partners.

• Monitor and guarantee compliance with SLAs, KPIs, and performance metrics.

• Facilitate the resolution of critical incidents and spearhead continuous improvement initiatives.

• Support digital transformation efforts and the advancement of the SAP ecosystem.

• Operate within the European time zone.

⛳️ Requirements

• Proven experience as a Delivery Manager, Service Manager, or in a similar capacity within SAP environments.

• Background in managing application services and IT operations.

• Experience with SAP S/4HANA Utilities implementation, rollout, or support projects.

• Proficient in coordinating vendors and multidisciplinary teams.

• Ability to comprehend business processes and convert requirements into technological solutions.

• Experience in managing requests, incidents, problems, and changes effectively.

• Advanced proficiency in English for both verbal and written communication.

• Bachelor’s degree in Information Technology, Engineering, Information Systems, Business Administration, or a related field.

• Familiarity with SAP Cloud for Utilities.

• Experience with complex integrations involving middleware and multiple enterprise systems.

• Understanding of agile methodologies and IT service management.

• ITIL, PMP, Scrum, or SAP certifications are preferred.

🏝️ Benefits

• A welcoming, inclusive, and collaborative work environment.

• Opportunity for 100% remote work.