Senior Delivery Manager – SAP S/4HANA Utilities

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the operational management of SAP Utilities services and related solutions.

• Strategize and coordinate enhancement initiatives, from defining the scope to final delivery.

• Handle project timelines, resources, risks, and interdependencies.

• Ensure adherence to established architecture, governance, and quality standards.

• Organize support, corrective, preventive, and enhancement activities.

• Act as the primary liaison between business units, technical teams, and external partners.

• Monitor compliance with SLAs, KPIs, and other performance metrics.

• Facilitate the resolution of critical incidents and spearhead continuous improvement efforts.

• Support digital transformation initiatives and the advancement of the SAP ecosystem.

⛳️ Requirements

• Extensive experience as a Delivery Manager, Service Manager, or in a similar capacity within SAP environments.

• Proven track record in managing application services and IT operations.

• Proficient knowledge of SAP ERP and/or SAP S/4HANA projects.

• Experience in coordinating vendors and multidisciplinary teams.

• Capability to comprehend business processes and convert requirements into technological solutions.

• Experience in managing demands, incidents, problems, and changes effectively.

• Advanced proficiency in English for both written and verbal communication.

• Bachelor’s degree in Information Technology, Engineering, Information Systems, Business Administration, or a related discipline.

• Willingness to work in the European time zone.

• Experience with SAP S/4HANA Utilities implementation, rollout, or support projects.

• Familiarity with SAP Cloud for Utilities.

• Experience with intricate integrations involving middleware and multiple enterprise systems.

• Understanding of Agile methodologies and IT service management.

• Possession of ITIL, PMP, Scrum, or SAP certifications.

🏝️ Benefits

• A welcoming, inclusive, and collaborative work environment.

• Commitment to diversity, valuing individuals regardless of race, ethnicity, religion, gender, sexual orientation, or disability.

• Opportunity to work for a company with a presence in 19 countries and over 26,000 employees globally.