Senior Deliverability Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and enhance the health, performance, and reputation of HubSpot’s global email sending infrastructure.

• Investigate and address complex deliverability challenges related to authentication, DNS, spam filtering, sender reputation, and MTA infrastructure.

• Collaborate with Product Managers and Engineers to enhance product experiences focused on deliverability and operational scalability.

• Work alongside Customer Success, Support, and Deliverability Success teams to assist customers with technical deliverability challenges and best practices.

• Analyze trends in email delivery, operational metrics, and customer behaviors to identify risks, opportunities, and actionable insights.

• Employ AI tools and automation platforms to speed up investigations, boost operational efficiency, and refine analytical workflows.

• Take part in an on-call rotation to support deliverability and email sending operations.

• Represent HubSpot within the wider deliverability community through industry groups, conferences, forums, and partnerships.

• Provide thought leadership through documentation, playbooks, postmortems, enablement resources, and educational materials.

• Stay updated on changing industry standards, authentication technologies, anti-spam systems, and global email compliance regulations.

⛳️ Requirements

• Extensive experience working with email delivery systems, MTA infrastructure, and large-scale sending operations.

• In-depth understanding of email authentication protocols including SPF, DKIM, and DMARC.

• Experience in diagnosing and resolving issues related to sender reputation, blocklisting, and spam filtering.

• Proficient in SQL and data analysis for monitoring, troubleshooting, and reporting purposes.

• Strong understanding of DNS, networking principles, and email infrastructure concepts.

• Familiarity with AI tools such as Claude, ChatGPT, or similar platforms.

• Experience with third-party deliverability and reputation platforms like Google Postmaster Tools, Microsoft SNDS, Inbox Monster, Validity, Yahoo Sender Hub, and DMARCian.

• Ability to clearly communicate complex deliverability concepts to customers and internal teams.

• Experience collaborating across functions with both technical and non-technical stakeholders.

• Comfortable working in fast-paced, high-impact operational environments, including being part of on-call rotations.

• Outstanding collaboration and communication skills, with the ability to build trust, influence decisions, and work effectively across Product, Engineering, Customer Success, Support, and external industry partners.

🏝️ Benefits

• Competitive salary

• Participation in HubSpot’s equity plan to receive restricted stock units (RSUs)

• Occasional overtime pay

• Annual bonus targets under HubSpot’s bonus plan