Senior Deal Operations Analyst

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Assist in the comprehensive execution of intricate commercial transactions within the NEMEA and SEMEA regions.

• Assess sales opportunities for operational readiness before order placement.

• Verify product configurations, pricing, commercial terms, and booking prerequisites.

• Address operational challenges that affect successful order fulfillment.

• Oversee approval workflows and facilitate prompt order processing.

• Collaborate closely with Sales and Deal Desk throughout the sales process.

• Aid in the Quote-to-Cash process from the approved opportunity to order booking.

• Ensure the quality, accuracy, and compliance of orders.

• Work in partnership with Finance, Revenue Operations, Legal, Customer Success, and Business Systems.

• Assist with operational tasks at the end of each quarter and year.

• Troubleshoot issues with Salesforce CPQ relating to quoting, approvals, pricing, product configurations, and order processing.

• Examine quote calculations, product rules, price rules, and approval workflow challenges.

• Collaborate with Business Systems on scalable process and system enhancements.

• Support user acceptance testing for updates in Salesforce and CPQ.

• Create knowledge articles and identify opportunities to streamline quoting processes.

• Suggest improvements for Salesforce, Salesforce CPQ, NetSuite, and operational workflows.

• Participate in automation initiatives, enhancement of reporting, and the continuous development of Deal Operations.

• Establish cross-functional partnerships and provide guidance on complex commercial transactions.

⛳️ Requirements

• Minimum of 5 years in Deal Operations, Order Management, Revenue Operations, or Commercial Operations.

• Proven experience in supporting complex SaaS commercial transactions.

• In-depth knowledge of Quote-to-Cash processes and commercial operations.

• Practical experience with Salesforce CRM, Salesforce CPQ, and NetSuite ERP.

• Strong analytical and problem-solving capabilities.

• Capacity to collaborate effectively with Sales, Finance, Legal, Revenue Operations, and Customer Success teams.

• A mindset focused on continuous improvement with a background in streamlining processes and minimizing manual tasks.

• Experience in supporting essential quarter-end or year-end operational tasks.

• This role does not qualify for visa sponsorship.

• Nice-to-have: experience in supporting global or multi-region commercial operations.

• Nice-to-have: experience in contributing to Salesforce CPQ enhancements or system implementations.

• Nice-to-have: familiarity with automation tools or process improvement methodologies.

• Nice-to-have: expertise in creating documentation, knowledge articles, or operational playbooks.

• Nice-to-have: experience with user acceptance testing and change management in business systems.

• Nice-to-have: background in a high-growth SaaS organization.

🏝️ Benefits

• Access to AI tools, workflows, and opportunities for experimentation.

• Commitment to diversity and inclusion accommodations during the interview process.

• Participation in a voluntary and anonymous identification survey; information will not influence employment opportunities or conditions.

• Assurance that applicant information is handled with sensitivity and confidentiality.