Senior Data Analyst – RevOps

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Ensure the integrity, structure, and dependability of data utilized by the Customer Experience (CX) team.

• Transform operational and lead/customer journey data into actionable insights for leadership.

• Create, implement, and sustain reports and dashboards that monitor CX metrics and business growth drivers.

• Integrate information across marketing, sales, product, and customer experience domains.

• Design, maintain, and enhance financial models, performance forecasts, and targets.

• Identify obstacles and opportunities to enhance conversion rates, productivity, activation, and retention.

• Counsel leadership on strategic actions based on analytical insights.

• Manage and configure operational tools.

• Develop and advance automations, integrations, and tools for CX operations.

• Map, document, and enhance processes from demand generation through to retention and expansion.

• Investigate practical uses of AI to boost productivity, automation, and analytical quality.

• Act as the liaison with Aurum’s data team to ensure CX requirements align with data protocols.

⛳️ Requirements

• Background in RevOps or CX Ops.

• Experience within SaaS companies.

• Proficient in analyzing metrics, constructing financial models, and forecasting outcomes.

• Familiarity with metrics such as CAC, conversion rates, activation, churn, retention, and recurring revenue.

• Understanding of automation and tools like Zapier, Make, n8n, and Claude.

• Advanced proficiency in SQL and relational databases including PostgreSQL, MySQL, or BigQuery.

• Skilled in BI and data visualization tools such as Looker Studio or equivalent platforms.

• Advanced expertise in Google Sheets or comparable tools.

• Strong organizational capabilities, effective communication, and an investigative, analytical mindset.

• Preferred: experience in B2B companies.

• Preferred: advanced knowledge of Python.

• Preferred: familiarity with Scrum, Kanban, or tools like Notion.

• Preferred: experience with customer engagement journeys.

• Preferred: acquaintance with AI tools used for operations, productivity, or decision-making.

🏝️ Benefits

• Meal and Food Allowance: BRL 1,300 per month on a flexible benefits card, with no payroll deduction.

• Work-from-Home Allowance: BRL 135.00 per month, with no payroll deduction.

• Health Insurance: National Bradesco plan.

• Dental Insurance: SulAmérica.

• Life Insurance.

• Extended parental leave, applicable to adoption, same-sex couples, and single-parent families.

• Childcare support for children up to 5 years old.

• Gympass/Wellhub.

• Conexa Saúde, offering 2 complimentary psychological consultations and 2 nutrition consultations each month.

• Guapeco: nationwide pet health insurance with up to 100% reimbursement.

• Partnership with language schools, providing discounts on English and Spanish courses.

• Profit-Sharing and Results Program (PLR) available when the team achieves its annual target.

• Relax Week: no workdays from Christmas to New Year’s Day.

• Workstation Allowance of BRL 2,400.00, plus a company-issued laptop.

• Birthday day off.

• Feedback-oriented culture, development guilds, an Individual Development Plan (IDP) during onboarding, Aurum Talks, regular meetings, OKR transparency, commemorative events, performance evaluations, and development initiatives.

• Opportunity to work at a Great Place to Work-certified organization.