Senior CX Strategist

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Lead the comprehensive mapping of customer and seller journeys across essential order archetypes.

• Detect systemic obstacles that hinder go-to-market speed during product launches, customer engagement, and post-sales transitions.

• Convert seller requirements and operational limitations into practical transformation roadmaps.

• Innovate and streamline the processes for quoting and deal configuration.

• Collaborate with Sales Engineering, RevOps, IT, and Product teams to establish standardized workflows for discovery and budgetary proposals.

• Enhance data continuity, transition protocols, and visibility for project onboarding from pre-sales to post-sales phases.

• Specify user-focused requirements for seller tools, including guided workflows in Salesforce, CPQ simplifications, and budgetary applications.

• Collaborate with UX designers, Product Managers, and IT architects to create digital prototypes and scalable production tools.

• Facilitate executive readouts, stakeholder workshops, and sessions for cross-functional alignment.

• Champion seller-centric design principles that emphasize process simplification and data integrity.

• Lead Front-Office Transformation throughout the complete Quote-to-Cash journey.

⛳️ Requirements

• Bachelor's Degree.

• Over 5 years of experience in Customer Experience, Strategy, Service Design, Sales Operations, or a related business role.

• Demonstrated proficiency in Service Blueprinting, User Journey Mapping, Design Thinking, and both Qualitative and Quantitative Stakeholder Discovery.

• Strong knowledge of enterprise Quote-to-Cash processes, CPQ systems, and CRM platform functionalities (Salesforce).

• Capability to align senior leadership across Sales, Product, IT, and RevOps around a cohesive experience vision.

• Proficient in correlating quantitative sales performance metrics with qualitative seller friction points.

• Flexibility to shift strategic priorities and implement customer/user experience design methodologies in response to changing business needs.

• Legal authorization to work in the U.S. indefinitely.

• Employer work permit sponsorship is not available for this position.

🏝️ Benefits

• Incentive Bonus Plans.

• Medical, Dental, and Vision benefits.

• 401K with Company Match.

• 10 Paid Holidays.

• Generous Paid Time Off Packages.

• Employee Stock Purchase Plan.

• Paid Parental & Family Leave.

• Referral Payment Plan.

• Travel under 10%.

• No relocation required.