Senior Customer Success Partner – Mid Market

This is a fully remote position, open to applicants in New York.

📋 Description

• Act as the main strategic partner for mid-market clients

• Cultivate robust relationships with key stakeholders

• Enhance platform usage and adoption by assessing customer engagement metrics

• Take ownership of the overall success of your customer portfolio

• Facilitate regular strategic business reviews and success planning meetings

• Collaborate with Implementation and Services teams

• Serve as the internal advocate for the customer

• Keep account documentation updated, including success plans and meeting notes

⛳️ Requirements

• Over 5 years of demonstrated experience in a customer-facing position

• At least 2 years of experience in the beauty industry

• Proven track record of managing toward business KPIs

• Proficient in navigating complex organizational structures

• Excels at problem-solving and delivering effective solutions

• Must have proficiency in Salesforce, GSuite, Zoom, Slack, and tools such as Notion or Jira

🏝️ Benefits

• 15 days of vacation

• Floating and designated holidays

• Wellness allowance

• Paid parental leave

• Comprehensive health package: medical, dental, vision, life, disability insurance, and more

• 401k plan (USA) to assist with future planning

• Stipend for remote work expenses