Senior Customer Success Manager – Parental-leave cover, remote possible

This is a fully remote position, open to applicants in Germany.

📋 Description

• Facilitate the onboarding process for new corporate clients and conduct requirement assessments.

• Manage a portfolio of enterprise clients and track performance against defined KPIs.

• Continuously enhance and foster business relationships.

• Engage staff through presentations and targeted marketing campaigns.

• Provide guidance on our product offerings and develop processes to identify cross-selling and upselling opportunities.

• Lead contract negotiations through to successful closure.

⛳️ Requirements

• Bachelor's degree, preferably in Business, Media, Communications, or a similar discipline.

• A minimum of 5 years of pertinent professional experience, ideally within a sales context.

• A consistently professional, empathetic, and service-oriented work ethic.

• Excellent communication skills across all mediums (email, phone, in-person).

• Demonstrated experience in independently managing enterprise accounts as an Account Manager or Customer Success Manager, including upselling, cross-selling, and contract negotiations.

• Analytical mindset with the capability to prioritize based on data and KPIs.

• A collaborative team player who enjoys working in interdisciplinary settings.

• Preferably, experience in B2B software, HR, startups, or agency environments.

🏝️ Benefits

• Unlimited access to our voiio platform, featuring talks and leisure offers for you and your family, fitness classes, and help in locating medical specialists.

• 30 days of vacation annually.

• In Berlin: flexible working arrangements with the option to work from home, flexible hours, and up to 6 weeks of remote work each year.

• Attractive office location in Berlin-Kreuzberg.

• Regular strategy days and team-building activities, including pub quizzes, city cycling events, shared breakfasts, and corporate volunteering.

• Additionally, enjoy short decision-making processes, genuine ownership, a culture that values appreciation and principles, and the chance to make a measurable social impact.