Senior Customer Success Manager, MM/ENT

This is a fully remote position, open to applicants in North America.

📋 Description

• Drive revenue growth and expansion by providing value-driven consultations and customized product demonstrations.

• Demonstrate to potential and existing clients how they can reach their objectives utilizing Remote’s solutions.

• Act as a trusted business partner for intricate, enterprise-level opportunities.

• Utilize expertise in Remote’s offerings and global workforce trends to produce thought leadership materials.

• Identify and lead strategic initiatives to improve team capabilities, especially in consultative sales.

• Foster cross-functional relationships with Product, Sales, Marketing, and Solutions Consultant teams.

• Enhance organizational alignment across various teams.

• Oversee the development and training initiatives for the broader Customer Success organization.

• Share valuable insights and lessons learned.

• Provide coaching and mentorship to junior team members.

• Report directly to the Manager of Customer Success.

⛳️ Requirements

• Significant experience as a Senior Customer Success Manager (CSM).

• Ability to foresee portfolio risks early and independently adjust strategic plans.

• Proven track record in driving retention and expansion results with minimal supervision.

• Capability to manage end-to-end mitigation and account strategies.

• Proficiency in proactively escalating complex issues along with proposed solutions.

• Strong strategic communication and stakeholder management abilities.

• Experience mentoring colleagues on customer engagement, stakeholder management, and consistent follow-ups.

• Skill in diagnosing underlying portfolio issues and creating repeatable account strategies.

• Ability to navigate challenging customer discussions proactively.

• Experience in developing and disseminating repeatable AI and automation workflows.

• Capacity to promote multi-product adoption through organized planning.

• Fluent in written and spoken English.

• Well-organized communication skills in both verbal and written formats.

• Submit application and CV in English.

• Prior employment verification required.

🏝️ Benefits

• Work from any location.

• Flexible paid time off.

• Flexible working hours (we operate asynchronously).

• 16 weeks of paid parental leave.

• Budget to cover co-working spaces, learning, and wellness (including gym memberships).

• Access to mental health support services.

• Stock options available.

• Home office budget and IT equipment provided.

• Support for achieving a healthy work-life balance.

• Employee resource groups (Women, Disability, Queer, Minorities in Tech).

• Accommodations available during interviews and beyond.