Senior Customer Success Manager – MM/Ent

📋 Description

• Propel and facilitate revenue acquisition and growth through value-driven consultations and demonstrations that effectively communicate how prospective and existing clients can achieve their objectives with Remote.

• Serve as a trusted business partner for intricate and/or enterprise-level opportunities to assist in meeting customer business goals and requirements.

• Act as a reliable and knowledgeable subject matter expert on Remote's offerings as well as the industry and trends within the globally distributed workforce. Regularly identify opportunities and create thought leadership materials.

• Identify and pursue strategic initiatives to further develop and enhance Customer Success capabilities, resources, and their impact on revenue, particularly with a focus on value-oriented, consultative sales.

• Establish and strengthen cross-functional relationships across Remote, especially with Product, Sales, Marketing, and Solutions Consultant teams to enhance alignment and effectiveness.

• Share insights and promote development and enablement opportunities within the Customer Success team.

• Take an active role in coaching and mentoring junior members of the Customer Success team.

⛳️ Requirements

• Demonstrated success as a Senior/Enterprise Customer Success Manager (CSM).

• Experience in managing complex, large clients (50+ employees) independently.

• This position demands excellent communication and presentation skills, along with strong leadership and confidence in engaging with customers at all levels.

• Ability to comprehend business needs and technical challenges, providing guidance on best practices and appropriate next steps. Functional knowledge of Remote's services and platforms is essential.

• Proven ability to cultivate relationships with senior customer executives in enterprise or strategic accounts. Regular engagement with various leadership levels is required.

• Identify new opportunities for up-selling, cross-selling, and additional training.

• Effective communicator both externally (with clients) and internally, collaborating with Product, Sales, Operational, and Support Teams.

• Experience in mentoring new team members is preferred.

• Fluent in written and spoken English, with well-structured communication skills in both speaking and writing.

• While previous remote work experience is not mandatory, it will be considered an advantage.

🏝️ Benefits

• Work from anywhere.

• Flexible paid time off.

• Flexible working hours (we operate asynchronously).

• 16 weeks of paid parental leave.

• Mental health support services.

• Stock options.

• Learning budget.

• Home office budget & IT equipment.

• Budget for local in-person social events or co-working spaces.