Senior Customer Success Manager – Market Access

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Establish and enhance relationships with customer stakeholders, acting as a trusted advisor to ensure long-term success.

• Enhance customer retention through proactive engagement, strategic planning, and continuous value delivery.

• Assess customer needs and product usage to develop and implement strategic success plans that promote adoption and value realization.

• Collaborate across departments with Product, Sales, and Operations to enhance customer experience and drive organizational improvements.

• Identify and nurture growth opportunities within existing accounts that align customer needs with Clarivate solutions.

• Advocate for customer success best practices, mentor team members, and contribute to process enhancements that improve program effectiveness.

⛳️ Requirements

• Bachelor’s degree or equivalent relevant professional experience.

• Over 7 years of experience in a customer-facing role.

• More than 3 years of experience collaborating with or working on Market Access or Commercial teams in the Healthcare or Life Sciences sector.

• Background in Business Development or a role focused on account growth.

• Strong comprehension of Market Access, including its significance in healthcare and the essential strategies and workflows utilized by pharmaceutical Market Access teams.

• Familiarity with the US healthcare and payer landscape, encompassing drug coverage, restrictions, and pharmaceutical or medical claims data.

🏝️ Benefits

• Medical coverage

• Dental coverage

• Prescription drug coverage

• Life insurance

• 401k with matching contributions

• Long-term disability coverage

• Vacation time

• Sick leave

• Volunteer time

• Discount programs