Senior Customer Success Manager – HPE Networking

This is a fully remote position, open to applicants in Colorado, +2 more states.

📋 Description

• Act as a trusted consultant for HPE’s SSE Atmos offerings and drive consumed cloud revenue.

• Assist in onboarding customers and help establish and meet adoption success criteria.

• Deliver proactive recommendations and advice centered around business outcomes.

• Promote innovation and encourage early adoption of cloud technologies.

• Collaborate with Technical Support to address and resolve customer issues.

• Foster relationships with C-level customers.

• Work alongside internal HPE teams to help customers optimize their use of Atmos solutions.

• Identify offering capabilities and gaps in relation to customer use cases through a closed-loop engagement lifecycle process.

• Ensure a consistent customer experience throughout the HPE business lifecycle.

• Recognize expansion opportunities for Sales to enhance account growth.

⛳️ Requirements

• Over 5 years of experience in a customer-facing role within customer success, account management, or strategic consulting.

• Background in a B2B SaaS organization.

• Strong understanding of security concepts, remote access, and cloud technologies.

• Deep empathy for customers and a commitment to their success.

• Exceptional communication and presentation abilities.

• Self-driven, proactive team player with creative ideas.

• Excellent interpersonal skills with experience in building both internal and external relationships.

• Proven track record of delivering highly professional customer service in a fast-paced, dynamic environment.

• Experience in driving and monitoring a consistent customer engagement process.

• Familiarity with CSM tools.

• Skilled in account relationship management.

• Possess diplomacy, tact, and composure under pressure.

• Bachelor’s degree or equivalent in a technology-related field.

• Willingness to travel occasionally.

🏝️ Benefits

• Comprehensive benefits that support physical, financial, and emotional wellbeing.

• Opportunities for personal and professional development.

• Flexible work arrangements to balance work and personal needs.

• Remote/teleworker work options available.

• Variable incentives may also be provided.