Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full ownership of employer partner relationships, managing them from implementation through onboarding and ongoing account management.

• Lead the planning of implementations, including timelines, risk assessments, and achieving go-live milestones.

• Collaborate with operations, clinical, billing, marketing, and analytics teams.

• Develop strategies for launches, create content hubs, and design engagement campaigns.

• Work closely with HR and benefits teams on launch events and webinars.

• Manage a diverse portfolio of employer partners, consultants, and carriers.

• Conduct regular business reviews and maintain recurring operational workflows.

• Identify growth opportunities for portfolio expansion and increased utilization.

• Address external escalations comprehensively.

• Compile engagement data, claims insights, and reporting into actionable narratives for partner stakeholders.

• Report directly to the Head of Client Success.

⛳️ Requirements

• 4–7+ years of experience in client success, account management, implementation, or partner operations in a dynamic environment.

• Background in digital health, employer benefits, payer/provider settings, or regulated healthcare sectors.

• Familiarity with carrier, consultant, or credentialing processes is highly advantageous.

• Demonstrated exceptional organizational skills and a keen attention to detail.

• Ability to manage daily tasks across multiple partner workstreams effectively.

• Experience in preparing stakeholder-ready updates and leading client business reviews.

• Capability to interpret data and insights for HR leaders and benefits decision-makers.

• Self-motivated and comfortable with navigating uncertain situations.

• A strong passion for addressing gaps in women’s healthcare.

• Must possess the authorization to work in the United States without current or future sponsorship requirements.

🏝️ Benefits

• Equity.

• Comprehensive benefits package.

• Opportunity to contribute to a category-defining company that is transforming healthcare for women in midlife.

• Directly impact thousands of members.

• Join a team during a period of rapid market expansion with leading healthcare partners.

• Be part of a mission-driven, high-ownership team.