Senior Customer Success Manager – HPE Networking

This is a fully remote position, open to applicants in Colorado, +2 more states.

📋 Description

• Act as a trusted advisor for clients regarding HPE’s SSE Atmos solutions.

• Drive the company's cloud revenue through consumption.

• Assist in onboarding customers and help establish and meet adoption success criteria.

• Offer proactive recommendations and guidance.

• Enhance the value of HPE solutions through a business-oriented, outcome-driven strategy.

• Promote innovation and the early adoption of cloud technologies.

• Collaborate with Technical Support to address customer issues.

• Develop relationships with C-level customers to foster loyalty and seamless adoption.

• Work with internal HPE teams to help customers realize the full potential of Atmos solutions.

• Document offering capabilities and identify gaps in relation to customer use cases through a closed-loop engagement process.

• Ensure a uniform customer experience throughout the entire customer lifecycle.

• Identify opportunities for Sales to facilitate account growth.

⛳️ Requirements

• Over 5 years of experience in a customer-facing role such as customer success, account management, or strategic consulting.

• Background in a B2B SaaS organization.

• Strong understanding of security concepts, remote access, and cloud technologies.

• Deep empathy for customers and a strong commitment to their success.

• Exceptional communication and presentation abilities.

• Self-driven, proactive team player with creative ideas.

• Strong interpersonal skills and proven experience in building internal and external relationships.

• Proven track record of delivering highly professional customer service in a fast-paced, dynamic setting.

• Experience in driving and monitoring a consistent customer engagement process.

• Familiarity with CSM tools.

• Experience in account relationship management.

• Possess diplomacy, tact, and composure under pressure when addressing customer challenges.

• Bachelor’s degree or equivalent in a technology-related field; computer science or engineering is preferred.

• Willingness to travel occasionally.

🏝️ Benefits

• A comprehensive benefits package that supports physical, financial, and emotional wellbeing.

• Opportunities for personal and professional development.

• Flexible work arrangements to accommodate both work and personal needs.

• Primarily remote work arrangement, allowing for a teleworker setup.

• Potential for variable incentives to be offered.