Senior Customer Success Manager – HPE Networking

This is a fully remote position, open to applicants in Colorado, +2 more states.

📋 Description

• Act as a trusted consultant on HPE’s SSE Atmos products.

• Drive revenue from cloud consumption.

• Assist customers with onboarding and help establish and meet adoption success criteria.

• Offer proactive advice and recommendations.

• Enhance the value of HPE offerings through business-driven, outcome-oriented engagement.

• Promote innovation and early adoption of cloud technologies.

• Collaborate with Technical Support to address customer issues.

• Develop relationships with C-level customers.

• Work together with internal HPE teams to optimize customers’ Atmos solutions.

• Document offering capabilities and identify gaps in relation to customer use cases throughout the engagement lifecycle.

• Maintain a consistent customer experience during the entire customer lifecycle.

• Spot expansion opportunities for Sales to foster account growth.

⛳️ Requirements

• Over 5 years of experience in a customer-facing customer success, account management, or strategic consulting role.

• Background in a B2B SaaS environment.

• Strong understanding of security concepts, remote access, and cloud technologies.

• Deep empathy for customers with a commitment to customer success.

• Exceptional communication and presentation abilities.

• Self-driven, proactive team player with creative ideas.

• Excellent interpersonal skills and experience in building both internal and external relationships.

• Proven track record of delivering highly professional customer service in a fast-paced, dynamic setting.

• Experience in managing and tracking a consistent customer engagement process.

• Familiarity with CSM tools.

• Experience in account relationship management.

• Ability to demonstrate diplomacy, tact, and composure under pressure.

• Bachelor’s degree or equivalent in a technology-related field.

• Willingness to travel occasionally.

🏝️ Benefits

• Comprehensive benefits that promote physical, financial, and emotional well-being.

• Opportunities for personal and professional development.

• Flexible work arrangements to accommodate both work and personal commitments.

• A culture of inclusivity in the workplace.

• Potential for variable incentives to be offered.