Senior Customer Success Manager

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Spearhead the adoption and execution strategies for platinum-level clients, ensuring that they derive maximum value from the Armis platform.

• Comprehend customer use cases and offer insights to enhance security measures and optimize platform usage.

• Develop and sustain trustworthy relationships with technical stakeholders and decision-makers.

• Act as the customer's representative within Armis, coordinating with various teams to achieve customer goals.

• Ensure that deployment and configuration align with essential business use cases and are delivered promptly.

• Stay informed about third-party integrations and their interactions with Armis within client environments.

• Function as a subject matter expert in the relevant area of technical expertise.

• Collaborate with Product, Engineering, Support, and Sales teams to foster account success.

• Align new use cases with CISO objectives and pinpoint growth opportunities by connecting clients with innovations, capabilities, and products.

• Facilitate the successful adoption and operationalization of the Armis platform, which includes hands-on technical delivery and configuration.

• Act as a business liaison between clients and Armis executives, product management, engineering, sales, training, and enablement teams.

⛳️ Requirements

• A Bachelor’s degree in Computer Science, Information Systems, or a related field, or relevant certifications (CISSP, Security+, CEH).

• Over 7 years of experience in a Customer Success Manager, Technical Account Manager, or similar customer-facing technical role.

• More than 5 years of experience in network engineering, architecture, support, or design.

• At least 5 years of experience in service delivery or technical account management in post- and/or pre-sales settings.

• Excellent communication and presentation skills for both technical and executive audiences.

• A minimum of 3 years of experience in IT, security, healthcare technology, or comparable environments.

• Familiarity with network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

• Knowledge of healthcare/ICT devices, manufacturers, or applications.

• Experience in securing IT, IoT, or healthcare systems.

• Proficiency in scripting languages (Python preferred).

• Willingness to travel up to 20–25% per quarter.

🏝️ Benefits

• Employees have the option to work remotely.

• Flexible or Remote work persona.

• Equal opportunity employment.

• Reasonable accommodation support during the application process.