Senior Customer Success Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Spearhead the adoption and implementation strategies for platinum-level clients.

• Ensure that clients fully realize the value of the Armis platform.

• Comprehend customer use cases and suggest enhancements to security posture and platform usage.

• Establish and nurture trustworthy relationships with technical stakeholders and decision-makers.

• Represent the customer’s interests within Armis.

• Collaborate with Executive, Product Management, Engineering, Sales, Training and Enablement, Support, and other departments.

• Guarantee that deployment and configuration align with key business use cases and are executed on time.

• Remain updated on third-party integrations and their interactions with Armis in customer settings.

• Act as a subject matter expert in the relevant technical domain.

• Propel account success alongside Product, Engineering, Support, and Sales teams.

• Align new use cases with the objectives of the CISO.

• Identify growth opportunities by aligning innovations, capabilities, and products with client business objectives.

• Facilitate the successful adoption and operationalization of the Armis platform, including hands-on technical delivery and configuration.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent certifications (CISSP, Security+, CEH).

• Over 7 years of experience in a Customer Success Manager, Technical Account Manager, or a similar customer-facing technical role.

• More than 6 years of experience in network engineering, architecture, support, or design.

• At least 6 years of experience in service delivery or technical account management in post- and/or pre-sales settings.

• Strong communication and presentation skills tailored to both technical and executive audiences.

• A minimum of 3 years of experience in IT, security, healthcare technology, or comparable environments.

• Knowledge of network protocols across OT/ICS, biomedical, or traditional IT infrastructures.

• Familiarity with healthcare/ICT devices, manufacturers, or applications.

• Experience in securing IT, IoT, or healthcare systems.

• Understanding of scripting languages, with a preference for Python.

• Experience managing NPS at a company where results were reported externally or to a board.

• Ability to differentiate journey maps that led to consensus from those that resulted in decisions.

• Proven experience working across product and post-sale teams.

• Willingness to travel up to 20–25% per quarter.

🏝️ Benefits

• Equity (when applicable).

• Variable/incentive compensation.

• Health plans.

• Flexible spending accounts.

• 401(k) Plan with company match.

• Employee Stock Purchase Plan (ESPP).

• Matching donations.

• Flexible time off plan.

• Family leave programs.

• Remote/flexible work options.

• Travel up to 20–25% per quarter may be necessary.